Support

Akeeba Backup for Joomla!

#40624 Save Configuration

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
5
PHP version
8.1
Akeeba Backup version
9.9.2

Latest post by nicholas on Wednesday, 01 May 2024 04:47 CDT

Gsalvo

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 10MiB, please upload it on your server and post a link to it.

Good morning,

If I access the “Configuration” section when I close the session (either without making any changes or by making some changes, for example to the backup saving directory) the following message appears:

 

Gone

The requested resource is no longer available on this server and there is no forwarding address. Please remove all references to this resource.

 

What happen? How can you solve it?

Thank you

tampe125
Akeeba Staff

Salve,

giusto per essere sicuri: sta tentando di accedere alla pagina di configurazione quando la sessione è scaduta?

In questo caso l'utente è completamente sloggato, per cui non è possibile caricare tali informazioni. Altrimenti mi può caricare uno screenshot del problema?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Gsalvo

Buongiorno Davide,

la sessione non è scaduta. L'accesso lo faccio immediatamente aperta la sessione.

Alla pagina di configurazione di akeeba accedo regolarmente.

Quando digito i pulsanti "Salva" "Salva e Chiudi" e "Chiudi" compare la videata di errore.

Allego le videate della pagina di configurazione e quella di errore successiva che compare alla digitazione dei pulsanti.

Grazie

Salvatore

tampe125
Akeeba Staff

Salve,

la pagina è presentata direttamente dal suo server, senza passare dall'ecosistema di Joomla. Così su due piedi, direi che si tratta di un problema della cache del server, potrebbe contattare il suo hosting e riportare il problema? In generale, la cache server side non dovrebbe essere abilitata per il backend di Joomla.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Gsalvo

Grazie. Contatto il mio hosting e la aggiorno.

Saluti, 

Salvatore

Gsalvo

Salve,

ho contattato l'hosting.

Sull'hosting era attivo un firewall che bloccava akeeba, adesso si attivano per inserire akeeba nella white list del firewall.

Grazie,

Salvatore

tampe125
Akeeba Staff

Perfetto, grazie mille per l'update!

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

nicholas
Akeeba Staff
Manager

In the meantime, I created a workaround. Please download and install this dev release: https://www.akeeba.com/download/akeebabackuppro-dev/9-9-3-dev202405010941-revcdc2ccc.html I believe you'll find your problem has gone away.

The problem is that there are just over 100 individual parameters in the HTML form which is being sent to the server when you save the configuration of a backup profile. There a few servers which have a limit on the maximum number of POST parameters set to something equal to or lower than 100. This is why saving the configuration fails, and why sometimes saving an article in Joomla! fails if you have dozens of user groups (each user group adds a number of separate parameters in the HTML form).

Modern browsers -- released in the last 5 to 6 years -- have a new feature which allows us to serialise a form as a JSON document. In other words, instead of having to submit 107 individual parameters we only need to submit three: the task (save & close, apply, save & new) you asked Joomla! to perform, an anti-CSRF security token, and a big JSON document with the other 104 parameters of the form. Since the big JSON document counts as one parameter and is small enough (just a couple of kilobytes) so as not to trigger any maximum POST size limits the save goes through without getting an HTTP 406 error.

Please do let me know if that works for you.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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