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Latest post by nicholas on Monday, 04 December 2023 04:28 CST
Hello,
it's me again...apologies in advance.
I have noticed that "Canned Replies" have stopped working properly. When attemping to insert a canned reply a greyed out screen is displayed and I am forced to refresh the screen.
Here is a brief screen recording showing the issue:
https://watch.screencastify.com/v/Pui2DPqGyBsRt7RXxp25
Any thought or ideas what is causing this?
Thanks in advance!
Eric
Hello,
After further testing it seems that the behavior I described is only applied to NON "super users". If I access a ticket as a super user, canned replies behave as expected.
I did update from 5.3.1 To 5.3.3 today, could this be related?
Thanks,
Eric
This looks like a JCE bug which was fixed in the latest release a few days ago.
Your problem here happens in the editor, before our code runs. Our plugin says "when the user clicks this button you must display a modal dialog with such and such URL opened in an IFRAME inside it". JCE shows the modal background blocker overlay, but does not open the modal. This was, indeed, a bug that JCE had and fixed very recently, in version 2.9.52, see https://www.joomlacontenteditor.net/support/changelog/editor.
If updating JCE does not help please contact its author, Ryan Demmer. He's more than happy to identify and fix this kind of issues.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
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