Support

Akeeba Ticket System

#40157 translation

Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
4.4.2
PHP version
8.1
Akeeba Ticket System version
5.3.4

Latest post by comunicante on Friday, 19 January 2024 04:45 CST

comunicante

Hi. I think I lost the translation I had done from English to Italian, editing the files in English and uploading them via FTP. When I update the component, will I lose changes to the language files?

Thanks...

nicholas
Akeeba Staff
Manager

No, you will not, as we do not ship any Italian files ourselves. Upgrading only overwrites files that ship with the new version.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

comunicante

However, I overwrite the English language files that come with the component. When I update the extension, do I also update the language files?

comunicante

I think it's best to save the translations in the Italian language files folder.

nicholas
Akeeba Staff
Manager

Remember, when we add or change features we have to add or change language strings as well. This always happens in the English files. The English files are the "master" copies; they should never be modified. Any modifications will definitely be overwritten

You need to copy the English files into the Italian (it-IT) language folder, then translate the files in the Italian folder. That's the only way to do it right.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

comunicante

Thank you. I will do it.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!