Support

Hi

I created a brand new site- for internal use and one of the users has modified various pieces of code from the old joomla3 versions of software and ATS is partially shafted

It works fully backend, and tickets can be logged but any front end function that 'lists tickets' is utterly shafted

 

Akeeba Ticket System - An unhandled Exception has been detected 500 The number of variables must match the number of parameters in the prepared statement

 

I assumed it was a bogus override but even after these have been removed, error still persists. Sadly this individual is on leave but i am guessing he has changed some core views and fields.

No backup
No version control
Just someone who 'thinks he knows what he is doing'

I would like to remove and reinstall ATS which seems ideal, however there are a LOT of custom fields which will take hours to recreate

If i remove ATS, will the fields and categories disappear or stay and be picked up by the new ATS?

Actually we tracked this error down.

Anyone who is a SUPER USER who uses the front end, Akeeba works perfectly fine

Anyone who is a NORMAL user gets the error when doing anything related to listing tickets - they can raise tickets - just they get this error when looking at 'My Tickets'. Got to assume its somehow a permissions issue - but i will look into your fix as well

Urgh - yeah permissions

 

I just gave REGISTERED allowed for EVERYTHING in ATS and the pages now work.. 

 

Must have a config wrong, but i can work that through - as it stands this ticket is likely 'done' as it was error at our end,

Next time i listen to you and wait patiently for your super fast replies

 

I put permissions back and then switched to PDO - and all good

 

Many thanks!