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Admin Tools

#33904 Rescue Email is blank and unreadable

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
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Admin Tools version
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Latest post by on Friday, 20 November 2020 20:17 CST

Thursday, 15 October 2020 03:53 CDT

nigelmaine

Hi

I keep getting locked out IP Blocked.  It maybe Bunny CDN?  It's the first time this has happened to me, my Trial finished yesterday and now I'm on a paid agreement.  I have been working on my site or days.  And today I have a problem. I can see all the images when its working.  But as I upload new images, it slows down and then I get blocked.

However, when I request a Rescue email, I cannot read it.  The email looks blank.  However, if I look at the Source I can read it.  I then have to cut and paste to Dreamweaver to read it.  But the token is wrapped at a certain number of characters and so I can't confirm the full token.  Very frustrating.

Please advise.

Many thanks.

 

Nigel Maine

Thursday, 15 October 2020 07:57 CDT

tampe125

Hello,

first of all, let's double check that your IP is correctly recognized.

Please visit https://www.whatsmyip.org/ and note down the IP you see on screen. Then get inside Admin Tools, Web Application Firewall, Administrator Exclusive Allow IP List and click on New. On the new form you will see an IP on the screen. Does it match with the previous one?

If not, you'll have to enable the option IP Workarounds inside the Configure WAF page.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 15 October 2020 08:13 CDT

nigelmaine

Hi Davide

 

I did all of that.  I deleted the .htaccess file and replaced it so that I could get back in.

As for the IP getting blocked, I upgraded my Yootheme back-end to 2.3.2 and after checking on their site, there is a problem with the upgrade that they're working on now.  

So, I'm still unsure why the email would appear blank, but include the contents in the 'View Source' setting on Outlook.

Regards

 

Nigel

 

Thursday, 15 October 2020 08:20 CDT

tampe125

mhm... I have an hunch about your IP being always blocked. What's the reason for the block? Is that "template= in URL"? I had another customer with issues with YooTheme, it turns out that in the new update they added such string in the URL and you could end up blocked.

If that's your case, you can easily fix it by going in Configure WAF and enable the feature Allow site templates. 

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 15 October 2020 08:26 CDT

nigelmaine

Hi Davide

Many thanks for your help.  I've done as you suggested.

I'll also be waiting in anticipation for the update from YooTheme.

Hope you can shed some light on the blank email.

Kind Regards

 

Nigel

Friday, 16 October 2020 03:10 CDT

tampe125

I think this is just a display issue. Are you using Outlook desktop or the web version? Do you use the Dark Mode?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 16 October 2020 05:33 CDT

nigelmaine

Hi Davide

That's a curious one...

I receive about 50 emails a day and this is the only system generated email that doesn't work for me, all the other Joomla emails are ok, when the system reminds me to upgrade etc.

I'm using Outlook Desktop version, in Normal mode.  I have Gmail, Outlook and three SMTP accounts

Regards

 

Nigel

Friday, 16 October 2020 08:03 CDT

nicholas

This is really weird. I ran a test using the desktop version of Outlook (installed with Office 365, fully updated) and the email generated by Admin Tools 5.8.0 using the default template shipped with the component. I can see the email.

Further to that, the email template used for that email is the same template used for all other Admin Tools emails. It's just two nested DIVs hosting a few P tags. There's nothing fancy. I have deliberately kept it simple and stupid. I really can't explain what you're experiencing.

You can always edit the email template in Admin Tools, Web Application Firewall, Email Templates.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 19 October 2020 08:51 CDT

nigelmaine

Hi Nicholas

Very strange indeed...I messaged my host provider to confirm they were not doing anything. 

I looked at my iPhone Outlook and the system email.  It was perfectly OK.

I 'Forwarded' the system email on my mobile to my GMail account.  It then showed up clearly on my MBP Outlook.

All the other Admin Tools system emails were/are perfectly displayed being sent to my business IMAP email.

I can only think there is something going on with Outlook.  Cannot work out what, how or why.

Thanks for looking in to it for me.

Kind Regards

 

Nigel

Monday, 19 October 2020 14:20 CDT

nicholas

Just out of curiosity, if you view the email source does it seem to be intact? Does trying to select all text makes anything appear?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 21 October 2020 04:28 CDT

nigelmaine

Hi Nicolas

I did as you suggested.  The body of the email appears completely blank/white in the View Panel.

If I click on the View Source, the screen pops up, I see the header content and the Akeeba Content looks like the text below, but justified.  Each line finished with " = ":

<html>=0A<head>=0A<title>Rescue URL requested on salesXchange for nigel</ti=
tle>=0A</head>=0A<body><div style=3D"background-color: #e0e0e0; padding: 10=
px 20px;">=0A<div style=3D"background-color: #f9f9f9; border-radius: 10px; =
padding: 5px 10px;">=0A<p>Hello,</p>=0A<p>We would like to notify you that
= user nigel has requested a Rescue URL for your site, salesXchange. If you m=
ade that request yourself please click on the following link, or copy and p=
aste the URL to your browser. This will let you log in to the administrator=
backend of your site where you can modify unblock yourself and / or change=
Admin Tools' configuration. The Rescue URL is:</p>=0A<p><a href=3D"https:/=

and so on...

 

Regards

 

Nigel

Wednesday, 21 October 2020 06:39 CDT

nicholas

OK, this is the expected email body. The funny strings starting with an equal sign is how emails encode certain characters and the equal signs at the end of the line are a "line continuation character". So, Outlook does get the full, correct email but doesn't render it for you but it does for me. I honestly don't know. It's Outlook, it does weird things to emails...

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 20 November 2020 20:17 CST

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