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Latest post by on Thursday, 07 January 2021 20:17 CST
i installed akeeba admintools on my site
the system asked me to initialize it via a wizard. since then I can no longer connect to the backend
i tried to connect with my email. no result
i created two empty text files and i copied them to the administrator folder with filezilla
(https://www.akeeba.com/documentation/troubleshooter/atadminpw.html) - same result
please help me
Hello,
when you complete the wizard, Admin Tools will create a new secret param to access the backend of your site. If you didn't write it down (or blanked the field, disabling the feature), you'll end up blocked.
However, don't worry, you can easily regain access to your site. First of all, manually disable Admin Tools as described here: https://www.akeeba.com/documentation/admin-tools/web-application-firewall.html#help-locked-out
Then get inside Web Application Firewall, Configure WAF and in the Basic Settings tab review the field Administrator secret URL parameter. Note down the secret param or clear the field to disable the feature.
Enable again Admin Tools and you'll be able to access your backend again.
Davide Tampellini
Developer and Support Staff
🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
it is ok for me.
thank you
You're welcome!
Davide Tampellini
Developer and Support Staff
🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
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