Support

Admin Tools

#34300 5.9.1 constantly says update to 5.9.1 available

Posted in ‘Admin Tools for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Admin Tools version
n/a

Latest post by mikeprince on Wednesday, 06 January 2021 03:14 CST

mikeprince

I'm running Admin Tools Professional 5.9.1, but this is constantly shown to me as an available update. If I do update, it appears later as a new update.

 

nicholas
Akeeba Staff
Manager

First read the introduction in https://www.akeeba.com/documentation/admin-tools/update.html to understand that our software DOES NOT have a built-in updater anymore. Everything you experience regarding installation and updates is Joomla core code to which we have no say.

Then please read https://www.akeeba.com/documentation/admin-tools/update.html#update-stuck-showing which addresses your issue.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

mikeprince

Thanks. Clearing the update cache seems to have fixed it for now.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!