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Akeeba Backup for Joomla!

#35798 Restore script stuck in a loop

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Friday, 15 October 2021 20:17 CDT

Tuesday, 14 September 2021 10:07 CDT

ianpanorton

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!


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Description of my issue:

Hi - I crashed my site, and tried to restore from an Akeeba Backup which failed, and left the restore script stuck in a loop from which I could not get out.

I then asked my host - Guru - to restore the site from a backup taken a few days ago, which they did, but when I try to access the front end or admin end of the site it still takes me to the restore script in a loop.

I can't see a log file in the Akeeba folder in Administrator.

I do still have ftp access to the site.

The site is https://www.thelakesatrhosamman.wales.

Any idea what I can do?

Thanks

Ian

Edited by ianpanorton on 2021-09-14 10:07 CDT

Tuesday, 14 September 2021 10:14 CDT

ianpanorton

Hi - sorry to have bothered you, but I've managed to sort it out now with the help of my host.

Many thanks anway,

Best wishes

Ian

Wednesday, 15 September 2021 03:44 CDT

tampe125

Hello,

thank you for updating me. Feel free to open a new ticket if you need further help.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 15 October 2021 20:17 CDT

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2021-10-15 20:17 CDT

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