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Akeeba Backup for Joomla!

#37687 AJAX Loading Error - Akeeba Backup Failed

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
3.10.11
PHP version
7.4.28
Akeeba Backup version
8.1.9

Latest post by tampe125 on Wednesday, 07 September 2022 04:52 CDT

CFATFGAFICIT

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 10MiB, please upload it on your server and post a link to it.

Please see link to log file below. Also error message received after a Failed Back-Up is attached. Kindly advise further

Link to Log  File: https://drive.google.com/file/d/1LItOeumU7jIkkCBsWAx-SlHkvc4hiaZN/view?usp=sharing

 

 

tampe125
Akeeba Staff

Hello,

looking at your log file, you're creating a backup where each part is 2Gb in size, then you upload each part immediately.

The backup process works fine for 4 archives, but then it gets killed on the fifth part. How are you triggering the backup? From the web interface? 

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

CFATFGAFICIT

Yes I am triggering the backup from the web interface

tampe125
Akeeba Staff

Is your PC going in sleep mode/locked or the screensaver starts? That would explain why it gets killed.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

CFATFGAFICIT

No. I tuned off power settings during the backup so the laptop never goes to sleep or locks

tampe125
Akeeba Staff

Let's try to slow down the process a little, so it won't get killed by your host.

Inside the profile configuration, use the following settings:

Minimum execution time: 5 seconds
Maximum execution time: 3 seconds
Runtime bias: 75%

Yes, minimum is greater than maximum, that's not a typo. In this way the backup will be slower and will use fewer resources, avoiding being killed by the host.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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