Akeeba Backup for Joomla!

Wednesday, 26 May 2010 20:43 CDT

user11265

Hello,

I hope i'm in the right section for my problem.

Working with Joomla version 1.5.17 and Akeeba Backup Professional 3.0.rc1 (2010-05-20) and Firfox i make a backup with
no warnings. But when i go to the "Administer Backup Files" section and i want to download the file there is a problem.
A blank page tell me that the file is not found.

Do you have an idea why ? I check the right it seem to be ok (no warning of Akeeba).

Thank you for your support.

RubxQbe.

Thursday, 27 May 2010 05:58 CDT

dlb

There was a problem with disappearing backups in earlier releases, but that should be fixed in rc1. The only way Akeeba should automatically delete the backup is if it exceeds the quotas that you have set, or if Remote is set up to delete the backup after downloading. Can you see the file in the Output folder with ftp?

Dale L. Brackin
Support Specialist

English: native

Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Thursday, 27 May 2010 08:08 CDT

user11265

I did not activate "Size Quota" or "Count Quota".

Yes i see 4 files in /administrator/components/com_akeeba/backup

-.htaccess (664)
-akeeba.log (644)
-index.htm (664)
-site-xxxxxxx.com-xxxxx.jpa (755)

Error is (sorry in french)

Firefox ne peut trouver le fichier à l'adresse http://www.xxxx.com/xxx/administrator/index.php.

I dont know were to search ?

Thank you for your support.

Thursday, 27 May 2010 10:00 CDT

dlb

What you should be seeing is a warning message that some servers will not download backup files properly using http. Some give error messages, others will fail silently, truncating the archive and resulting in an unrestorable backup file.

The best way to download your backup archive is via ftp in binary mode. Binary mode is important, ASCII mode will corrupt your archive and auto mode makes your ftp client guess, so you don't know what you're getting.

I'll pass the error message on to Nicholas.

Dale L. Brackin
Support Specialist

English: native

Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Thursday, 27 May 2010 10:21 CDT

user11265

I see the warning message that some servers will not download backup files properly.

Strange i see :

Firefox ne peut trouver le fichier à l'adresse http://www.xxx.com/xxx/administrator/index.php?option=com_akeeba&view=buadmin&task=download&id=4.

Thank you.

Thursday, 27 May 2010 11:53 CDT

nicholas

This is a known and well documented issue. There is no known workaround. Besides, as it is also very well documented and you are warned when trying to download a file, the only supported way of downloading your backup archives is using FTP in Binary transfer mode.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 27 May 2010 20:02 CDT

user11265

Ok, thank you for your reply and your support.

I hope you're going to fixe this problem soon.

Bye.

Thursday, 27 May 2010 22:51 CDT

nicholas

Did you actually read my reply?

There is no known workaround.

This means that for some servers it will simply just not work at all, no matter what I may try. I don't know how to put it more simply. There is nothing we can do to fix it. The problem is on the host level. We can't work around it in PHP code.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 28 May 2010 07:32 CDT

user11265

I'am sorry english is not my first language, but now i understand.

Thank you for your help.

Bye :)

Saturday, 29 May 2010 08:19 CDT

nicholas

Yeap, English is not my native language either. You're welcome :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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