Support

Akeeba Backup for Joomla!

#8606 Akeeba keeps stopping during backup

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Tuesday, 07 September 2010 22:37 CDT

Friday, 03 September 2010 04:40 CDT

user11441
I am using Joomla 1.5.20, Akeeba 30. Pro
When I run the backup process on this site, it just stops when it gets to the last step. I do not get an error message, the browser just crashes. I have attached the log.

Thanks for any helpAkeeba Log

Friday, 03 September 2010 04:55 CDT

user11441
I just upgraded to Akeeba 3.1.rc1 and the same thing occurred.

Friday, 03 September 2010 10:00 CDT

nicholas
First, try setting the temporary directory to the tmp folder inside your site's root.

Then, I have some blank spots here. When you say "the browser crashes" what do you mean? It closes unexpectedly? It displays something? Furthermore, which browser are you using? Have you tried with latest versions of Firefox, Chrome, Safari or Opera? Do you have any firewall/antivirus on your computer? If so, have you tried disabling them?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 07 September 2010 06:32 CDT

user11441
Hi Nicholas,
1. I think it is already set to the tmp folder in the root, and permissions are set to 777
2. I am using the latest version of Firefox, but also tried on the latest version of MS IE
3. During backup, the backup just stops making any progress during "Backing up files" I wait for about 15 minutes, and there is just no more progress. If I then click anywhere in the browser, nothing will happen, and the browser will turn white. The only way to continue anything is to close the brower.
4. No firewall, and I have used Akeeba several times before - I think it must be something to do with the server or file settings?

Tuesday, 07 September 2010 07:03 CDT

user11441
Ahh, I answered my own question - after looking at the error log, I realized the database was not set properly within the Joomla.

Tuesday, 07 September 2010 22:37 CDT

nicholas
He he! It's usually the one thing you'd suppose it has to be correct, right? I'm glad you got it fixed :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!