Akeeba Backup for Joomla!

Wednesday, 15 September 2010 18:27 CDT

user13886

Hello,

After much trial and error I finally got the Cron backup feature working, but now the post-processing upload to Dropbox is not working. I supplied the correct email, password, and directory, but after successful backup I get this error:

An error has occured:
Upload failed!

So the backup is never uploaded to Dropbox. What could be causing this?

Wednesday, 15 September 2010 22:06 CDT

nicholas

The first obvious question is: Did you follow the instructions in the manual, setting up archive splitting? If not, the upload won't work. The other thing, you have to ask your host about, is if they allow connections to dropbox.com over port 443 (HTTPS). If not, they can add an exception to their firewall and it should work.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 16 September 2010 13:24 CDT

user13886

Does this have anything to do with upload_max_filesize in the php.ini?
It is set to 500MB and I have uploads to Dropbox.com of 900MBs

Thursday, 16 September 2010 16:22 CDT

user13886

The first obvious question is: Did you follow the instructions in the manual, setting up archive splitting? If not, the upload won't work. The other thing, you have to ask your host about, is if they allow connections to dropbox.com over port 443 (HTTPS). If not, they can add an exception to their firewall and it should work.

So I have figured out that it was due to not splitting up the archive. My php.ini upload limit was set to 512M. I also changed the archive format to JPA for more reliable backups because I was getting memory limit errors. From reading elsewhere it appears as if my server has issues with zip files in this regard. All is working nicely now though. Thank you :)

Friday, 17 September 2010 06:31 CDT

nicholas

The problem with uploading to an external server is not your php.ini's upload limit. That limit applies to uploads to your own site, not an external site. It's about incoming data, not outgoing data. As I explain in the documentation in depth and detail, it's a matter of PHP having a time limit and the server having a finite bandwidth. If you try to shovel too much data (big files) to a remote server it takes a lot of time and PHP dies because it exceeds the host-configured time limit. That's all :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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