Akeeba Backup for Joomla!

Friday, 16 September 2011 18:47 CDT

brentwilliams2

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the forum before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 1.5.23
PHP version: 5.2.17
MySQL version: 5.1.58
Host: Bluehost
Akeeba Backup version: 3.3.4

EXTREMELY IMPORTANT: Please attach your Akeeba Backup log file in order for us to help you with any backup or restoration issue.

Description of my issue: My site looks fine, but it does not operate correctly and I am unable to log in to either the front end or back end with any type of user. It either refreshes the page (backend) or send to this url: ...component/user/, which says it's a registered area.

Saturday, 17 September 2011 02:23 CDT

nicholas

This sounds like a session storage issue. I mean, Joomla! needs to be able to store the user's session information for the login to work. We'll have to check two things:
1. Please make sure that you have a abc_session table in your database, where abc_ is your database table name prefix, i.e. the common 3-5 letters and underscore all the other table names start with. If that table has rows in it, please delete them (but not the table itself!)
2. Edit your configuration.php file and find the line which references session_handler. Change it so that it reads:

var $session_handler = 'database';

and save the file.

If you still can't log in, is it possible to send me a Personal Message with Super Administrator login and FTP details for this restored site?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 19 September 2011 15:08 CDT

nicholas

Thank you for your PM. Your site was part of a multisite solution which is modifying the core Joomla! PHP files. I observed that the session.php file -which handles Joomla!'s sessions- is modified and setting a different domain name to the cookie than the one your site is installed in. This IS NOT how Joomla! is supposed to work and is neither an Akeeba Backup issue not a Joomla! issue. It is an issue with the mutlisites component you are using.

Unfortunately, we can't possibly provide support for sites whose core Joomla! files have been modified (a.k.a. sites with a "hacked core"). Should you require support for operating such sites, please ask the person who wrote the multisite software which modified the core files as this software is the source of the problem, this software modifies the way Joomla! is supposed to work and this software was not written by us. Sorry :(

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 20 September 2011 11:02 CDT

brentwilliams2

Thanks Nicholas! You led me in the right direction.

For those that are having a similar issue, you will see that multisites modifies the configuration file to direct Joomla to a /multisites/config_multisites.php file. For me, I was restoring on a development server with a different domain, which is why it was breaking on me. I changed the domain in the file and now things appear to be working. I have not restored for any slave sites though!

Tuesday, 20 September 2011 11:04 CDT

nicholas

Well, I'm glad I could point you to the right direction and more so now that the restored site works :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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