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Akeeba Backup for Joomla!

#32539 Failed deleting inaccessible file htaccess

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Friday, 27 March 2020 18:17 CDT

edaneb32
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Description of my issue:
Looked at : at a similar Akeeba issue that focused on SQL*. Tried that and that didn't work.

When I try to upgrade the error I got was: please see screen grab*.


Tried to upgrade via drag and drop and also the update option. Both gave me a different error message. I was able to update admin tool and system ticket so not sure what the issue is with akeeba backup.

*Apologies for the vagueness but when I want to put in additional information, I was getting 403 errors. This includes not providing screen grab in the initial post.

nicholas
Akeeba Staff
Manager
The problem has the same root cause as the other ticket you already looked into. One of the files in Akeeba Backup's folder cannot be deleted and that prevents Joomla from continuing with the update.

Try deleting the files .htaccess and web.config from the administrator/components/com_akeeba/backup folder on your site and retry the update.

If that fails again, please also delete the following folders before the update:
  • actionlog/akeebabackup
  • installer/akeebabackup
  • quickicon/akeebabackup
  • system/akeebaupdatecheck
  • system/backuponupdate

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

edaneb32
FYI:

  • actionlog/akeebabackup-> location: html/joomla/plugins/actionlog
    installer/akeebabackup-> location: html/joomla/plugins/installer
    quickicon/akeebabackup > location: html/joomla/plugins/quickicon
    system/akeebaupdatecheck-> location: html/joomla/plugins/system
    system/backuponupdate-> location: html/joomla/plugins/system


Delete everything and still got an error.

nicholas
Akeeba Staff
Manager
It looks like Joomla does not have write access to many files in Akeeba Backup's various component and plugin folders.

Keep a copy of your backups.

Then delete the administrator/components/com_akeeba and components/com_akeeba folders under your site's web root (html/joomla).

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

edaneb32
Had trouble with Filezilla and 550 delete error.
Finally was able to delete the files.
Upload the latest version and got:

Warning
JInstaller: :Install: Can't find XML setup file.
×
Message
Installation of the package was successful.

Despite the message and error, I was able to conduct a backup and got it working.

nicholas
Akeeba Staff
Manager
Since you have a working backup now, please contact your host and ask them to make sure that all your files and folders are owned by the same user. You seem to have a mixed bag of ownership and permissions which causes all sorts of issues with file operations.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

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