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Akeeba Backup for Joomla!

#33413 Akeep Upgrades failing , Times out

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Wednesday, 19 August 2020 17:17 CDT

Saturday, 18 July 2020 11:44 CDT

netlag

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

Hello Support, My server recently needed to do some heavy IP blocking to protect it, and i think we may have blocked Akeeba's BACKUP SERVER IP address, because now all joomla sites on the server can NOT upgrade akeeba since the IP blocks were added.

Can you please list all the akeeba back up server IP addresses?

this way i can whitelist them in the server firewall....

Thanks

Monday, 20 July 2020 01:15 CDT

nicholas

There are two servers involved when Joomla installs an extension update.

Joomla first retrieves the update information XML file from cdn.akeebabackup.com. This is a content delivery network hosted with Amazon CloudFront. It has a multitude of nodes. I cannot give you an exact IP address. You'd need to run dig (preferably) or host from your server to find out the IP of the edge node you are connecting to. Also note that this might change over time – it's up to Amazon Web Services to decide that.

Once it has the update information, Joomla will download the actual installation ZIP file from www.akeebabackup.com. Our current IPv4 address is 35.214.197.134 (since March 2020). We only expect this to change with an average period of 5 years. That's typically how long it takes for our host to rotate physical servers and/or data centres.

I hope this helps!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 20 July 2020 07:55 CDT

netlag

Perfect, I white listed the 35.214.197.134 IP address and now backup are working again, thank you very much!!

Monday, 20 July 2020 08:54 CDT

nicholas

You're welcome!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 19 August 2020 17:17 CDT

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2020-08-19 17:17 CDT

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