Support

Description of my issue:

Unfortunately, I installed the update to Akeeba Backup Professional v.7.2.1. However, my server is only running PHP 5.6.31. And now Akeeba Backup will not open. So I need to rollback to v7.1.4, which I've just downloaded from the downloads section.

My question is whether I can simply install the package over 7.2.1 or do I need to uninstall Akeeba Backup first, and then do a fresh install of the older package. If I can install the older version over the newer version, it will be straightforward. If I need to uninstall first, I will download my backup files first since they would be deleted in the uninstallation process.

Are there any other things I need to be aware of? Thanks in advance for your reply.

And, yes, we will be upgrading our PHP soon. But I need to make fresh backups now before our server can be upgraded to PHP 7.x.

Sincerely,

Jeff

For those versions you should be able to install the older version over the newer.

You are correct that uninstaling would delete your stored Backups.

Dale,

Installing the older version over the more recent version worked fine! It's working again.

And thanks for your lightning fast response!

Jeff

You're welcome!