Support

Akeeba Backup for Joomla!

#33633 Backup now button returns to Control panel

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by dlb on Saturday, 05 September 2020 07:17 CDT

iwatson

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

Dear Sirs,

I upgraded to Akeeba 7.3.0 (on Joomla 3.9.20), When I tried to backup from Components->Akeeba backup->Backup Now, instead of starting the backup, the application returned to the Joomla Control Panel page.

Upgraded to Joomla 3.9.21, same result. As a result, cannot backup my site. Thank you, Ian

*Note: The akeeba.backend.log.php file was empty.

dlb

You have stale JavaScript code stuck in your browser cache.  The old code won't work with the update.

Please log out of your site, clear your browser cache then try your backup again.  That should fix it.



Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

iwatson

Hi Dale,

I had to clear the cache a couple of times, but I eventually got the backup to work.

It works fine now.

Thanks for your help,

Ian

dlb

You're welcome!  Have a good weekend.



Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!