Support

Akeeba Backup for Joomla!

#33643 backup not working after update

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by Aglaia on Sunday, 06 September 2020 07:53 CDT

Friday, 04 September 2020 14:31 CDT

Aglaia

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

Hello,
just updated akeeba. now i can't make a backup. When I press the button to execute the backup it jumps to the control centre page. when i try to load the log file the screen freezes and i can only close it.

Friday, 04 September 2020 15:03 CDT

dlb

The old JavaScript is cached by your browser and won't work with the update.

Please log out of your site, clear your browser cache, then retry your backup.  This should fix the problem.



Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Sunday, 06 September 2020 07:53 CDT

Aglaia

Thank you that works.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!