Support

Akeeba Backup for Joomla!

#33924 Authentication steps with Dropbox post processing

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Wednesday, 18 November 2020 20:17 CST

Monday, 19 October 2020 04:09 CDT

e-ware

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!


EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.


Description of my issue:
I tried to set up DropBox for post-processing, but after completing step 1, I am redirected at the Joomla administrator login page.

Note that my admin user does not have the username "admin" in case that is important.

When I log back in, I am back at square 1, nothing is linked and Dropbox is not set up as target for post-processing.

What can I do?

 

Monday, 19 October 2020 05:43 CDT

tampe125

Hello,

are you doing those steps in the Incognito/Private mode of the browser? In that case Joomla won't recognize your cookie and won't let you in.

Anyway, you can manually complete the authentication by copying the token you see on the popup and pasting it inside Akeeba Backup configuration page.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 18 November 2020 20:17 CST

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2020-11-18 20:17 CST

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!