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Akeeba Backup for Joomla!

#34065 Your contact form is not working

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
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PHP version
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Akeeba Backup version
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Latest post by nicholas on Thursday, 19 November 2020 06:13 CST

sunconcept

The captcha result is not read out correctly. This was the only way to contact you. Also I got a JS error alert on filling in the "Topic" form in this ticket.

nicholas
Akeeba Staff
Manager

Since I cannot reproduce that I need some more information, please. Which browser and operating system are you using?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

sunconcept

Hi Nicholas,

I'm using Windows 10 V2004 and tried it on all browsers (Chrome, Firefox, IE). It always told me to solve the captcha. But a coworker of mine had no problems using his MacBook the day after. I also tried to clear the cache with no success. I guess it was just a temporary problem with the server/website?

nicholas
Akeeba Staff
Manager

It seems like the CAPTCHA we were using (hCaptcha) stopped working correctly for many users after we updated the third party plugin that implements it. We switched back to using Google reCAPTCHA Invisible which is implemented with a plugin provided by Joomla itself.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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