Support

Akeeba Backup for Joomla!

#34412 How to activate the subscription for Akeeba Backup Professional after purchase?

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by VladGhitulescu on Sunday, 24 January 2021 08:06 CST

Sunday, 24 January 2021 07:29 CST

VladGhitulescu

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!


EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.


Description of my issue:

Hey!

I've just bought the subscription of Akeeba Backup Professional and followed the advice to "log out of our site and then log back in to have access to the software and services you paid for."

I even log out and back in from my site! :-)

However Akeeba still seems to don't know that I'm a Pro-subscriber now ;-), so I must do something very wrong.

Could you please tell me what am I supposed to do in order to activate the Pro-subscription?

Thanks!

 

Regards,
Vlad

 

Edited by on 2021-02-23 20:45 CST

Sunday, 24 January 2021 08:06 CST

VladGhitulescu

Sorry for the silly question! I've found the (obvious!!!) solution in your excellent documentation!

Until next time, hopefully with a more interesting question!

Vlad

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!