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Akeeba Backup for Joomla!

#34683 Akeeba Backup - An unhandled Exception has been detected 500 Call to undefined method AkeebaFEFHelper::loadCSSFramework() File /libraries/fof40/Render/FEF.php Line 67

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by deaksie on Wednesday, 03 March 2021 10:01 CST

deaksie

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!


EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.


Description of my issue:

Hello, I was trying to update to your latest version, the update failed. I thought I'd back up and try again, but I'm now getting that exception message. 

Looking down the list, everything is listed as "writeable" apart from configuration.php which says "unwriteable". 

I'd be very grateful for your assistance and advice on next steps

I've copied the information from the rest of the page here:

#0 /home/lithify/public_html/libraries/fof40/View/DataView/Html.php(123): FOF40\Render\FEF->initialise('ControlPanel', 'main')
#1 /home/lithify/public_html/libraries/fof40/View/View.php(502): FOF40\View\DataView\Html->initialise()
#2 /home/lithify/public_html/libraries/fof40/Controller/Controller.php(583): FOF40\View\View->display(NULL)
#3 /home/lithify/public_html/libraries/fof40/Controller/Controller.php(596): FOF40\Controller\Controller->display()
#4 /home/lithify/public_html/libraries/fof40/Controller/Controller.php(433): FOF40\Controller\Controller->main()
#5 /home/lithify/public_html/administrator/components/com_akeeba/Controller/Mixin/PredefinedTaskList.php(41): FOF40\Controller\Controller->execute('main')
#6 /home/lithify/public_html/libraries/fof40/Dispatcher/Dispatcher.php(178): Akeeba\Backup\Admin\Controller\ControlPanel->execute('main')
#7 /home/lithify/public_html/administrator/components/com_akeeba/akeeba.php(55): FOF40\Dispatcher\Dispatcher->dispatch()
#8 /home/lithify/public_html/libraries/src/Component/ComponentHelper.php(402): require_once('/home/lithify/p...')
#9 /home/lithify/public_html/libraries/src/Component/ComponentHelper.php(377): Joomla\CMS\Component\ComponentHelper::executeComponent('/home/lithify/p...')
#10 /home/lithify/public_html/libraries/src/Application/AdministratorApplication.php(101): Joomla\CMS\Component\ComponentHelper::renderComponent('com_akeeba')
#11 /home/lithify/public_html/libraries/src/Application/AdministratorApplication.php(159): Joomla\CMS\Application\AdministratorApplication->dispatch()
#12 /home/lithify/public_html/libraries/src/Application/CMSApplication.php(203): Joomla\CMS\Application\AdministratorApplication->doExecute()
#13 /home/lithify/public_html/administrator/index.php(51): Joomla\CMS\Application\CMSApplication->execute()
#14 {main}

 

Array
(
[__default] => Array
(
[session] => Array
(
[counter] => 21
[timer] => Array
(
[start] => 1614763075
[last] => 1614763148
[now] => 1614763149
)

[token] => xeTCl62yuz2ogsmhY1iGGSBdZ5acWsLX
)

[registry] => Array
(
[data] => Array
(
[scp_subscription_status] => Active
[scp_update_database_subscription_status] => Active
[trackactions_subscription_status] => COM_SECURITYCHECKPRO_PLUGIN_NOT_INSTALLED
[apply_rules] => no
[server] => apache
[exists_filemanager] => 1
[com_installer] => Array
(
[message] =>
[extension_message] =>
)

[com_joomlaupdate] => Array
(
[method] => direct
[file] =>
[oldversion] =>
[password] => AjfItVcTABMycZiayooSZ9qTxo5VjKoZ
[filesize] => 12435894
)

[akeeba] => Array
(
[profile] => 1
)

[com_akeeba] => Array
(
[magicParamsUpdateVersion] => 8.0.1
)

)

[initialized] =>
[separator] => .
)

[user] => Array
(
[id] => 9
[name] => AlfieSuperuser
[username] => AlfieDeakin
[email] => [email protected]
[password] => $2y$10$CgHm9wk0pXw3zaHyxyftDOO8VG.IRqxY4Ps5Juab/hXVngAC7YTB6
[password_clear] =>
[block] => 0
[sendEmail] => 0
[registerDate] => 2020-07-13 16:40:04
[lastvisitDate] => 2021-03-03 09:17:59
[activation] =>
[params] => {"admin_style":"","admin_language":"","language":"","editor":"","timezone":""}
[groups] => Array
(
[7] => 7
[3] => 3
[4] => 4
[9] => 9
[6] => 6
[1] => 1
[5] => 5
[2] => 2
[8] => 8
)

[guest] => 0
[lastResetTime] => 0000-00-00 00:00:00
[resetCount] => 0
[requireReset] => 0
[otpKey] =>
[otep] =>
)

)

[__akeeba] => Array
(
[profile] => 1
)

[__com_akeeba] => Array
(
[magicParamsUpdateVersion] => 8.0.1
)

)

nicholas
Akeeba Staff
Manager

Our software released between 2017 and February 2021 inclusive was using version 1 of our FEF frontend framework. Software released on and after March 2nd, 2021 is using version 2 of the framework.

There's an issue with Joomla which happens rarely and which results in Joomla not replacing all of the files when performing an update.

You can verify this is the case by opening the file media/fef/fef.php and checking if the line

public static function loadCSSFramework(bool $withReset = true, bool $dark = false)

is present in the file. If not, you've been hit by this Joomla issue and need to work around it manually.

  • Download the latest version of FEF from our site's Downloads page.
  • Extract the ZIP file.
  • Upload all extracted files and folders into your site's media/fef folder, overwriting existing files and folders by the same name.

After doing that you may have to clear your server's PHP opcode cache (opcache).

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

deaksie

Hi Nicholas, 

Thank you for the speedy reply. Once I'd submitted my ticket, I was able to see the other two tickets from similar issues, I therefore installed your newest version manually and it all seems to be working fine again now. 

Shall I follow the steps  above in any case to get rid of this old software?

Many thanks in advance

Liz

nicholas
Akeeba Staff
Manager

You don't have to. Installing Akeeba Backup 8.0.1 or 8.0.2 does that automatically for you. Further to that, installing 8.0.2 automatically addresses the issue you experienced.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

deaksie

Fabulous, very much appreciated. 

It's a great comfort to know that if there's ever an issue, it gets cleared up quickly and without fuss. 

Very much appreciated

 

Support Information

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