Support

Akeeba Backup for Joomla!

#34697 Unable to update

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Friday, 02 April 2021 20:17 CDT

Wednesday, 03 March 2021 06:29 CST

AboutTime

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!


EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.


Description of my issue:

When updating websites to the latest Joomla! version (3.9.25) and updating Akeeba Backup Professional 7.5.3 (2021-02-05) to the latest version 6.0.1 I get the message:

Fout Downloaden pakket mislukt. Download het en installeer het handmatig vanaf https://www.akeeba.com/download/admintools/6-0-1/pkg_admintools-6-0-1-pro-zip.zip. Downloaden pakket mislukt. Download het en installeer het handmatig vanaf https://www.akeeba.com/download/akeeba-backup/8-0-1/pkg_akeeba-8-0-1-pro-zip.zip.   Translation: ERROR: Failed to download the package. Download and install it manualy from the website .....   The licence is valid until 2021-11

The download link gives the following error:
I'm sorry. I can't let you do that.
403 Access forbidden.

You tried to access something you do not have access to,
but don't worry! There are a few things you can do about it.

What did i do wrong?

Edited by AboutTime on 2021-03-03 06:32 CST

Wednesday, 03 March 2021 07:36 CST

tampe125

Hello,

in some server configurations, latest versions of Akeeba Backup and Admin Tools could result in a fatal error due to PHP opcache not being invalidated. We unpublished such versions while we're deploying a workaround, in the meantime you could end up with an update error.

Simply ignore it, we will publish a new version shortly.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 02 April 2021 20:17 CDT

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2021-04-02 20:17 CDT

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!