Support

Akeeba Backup for Joomla!

#35062 Update version 8.0.4 is not working

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Saturday, 15 May 2021 20:17 CDT

w13ear

It is not possible to update Akeeba Backup Pro 8.0.3 to 8.0.4.

A message appears that downloading is not possible (403).

 

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!


EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.


Description of my issue:

nicholas
Akeeba Staff
Manager

This is a known Joomla bug we had been reporting for the past 6 years and which was FINALLY fixed in 3.9.26. Joomla randomly loses the Download ID even though it's entered correctly in the component.

Please follow the instructions in https://www.akeeba.com/documentation/akeeba-backup-documentation/update.html#dlid-change-after-update to re-enter the Download ID in a way that lets Joomla see it. Please note that ALL EIGHTEEN steps of the instructions are necessary, in the precise order presented and must be carried out in the same browser window and tab. I know that some of that looks stupid and / or redundant. Trust me when I say that you're working around a large number of Joomla extension update bugs so it's absolutely critical that you follow these instructions religiously, to the letter, in the exact order presented. There's a very good reason for each step. I've spent two and half days debugging Joomla's code to come up with this set of instructions which, believe it or not, is the simplest, fastest path that works in all possible situations.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!