Support

Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

Hi there

I would like to store the Backup File to my OneDrive-Account.

1. Step Authentification i got allways the message

"...View not found [name, type, prefix]: article, shtml, contentView..:"

But Akeeba is registered already in OneDrive and i got the Message from OneDrive even too.
No possibility to get a Token

Any Idea to solve this Problem ?

Regards Rainer

Hi Davide

See attached ScreenShots.

I click on "Authentification - Step 1", a separate window opens "Try to connect..." and a few seconds later the message "404 - View not found..." appears.

I'm not asked for any account Name or password.

The access to OneDrive with Account and password is working as you can see in "2-OneDrive.png", the content of my OneDrive-Account is shown correctly and I'm able to open the Folders and files.

The PostProcess with DropBox instead of OneDrive is working without any problem,... but there is not enough space :-)

.

Regards Rainer

Hi Davide

Copied the Download-ID from the Akeeba Site at Configuration-Page into "Download-ID" at Live-Update-Page

Tried again to authentificate, was asked for username,  was asked for password,... and then again page "404 - View not found [name, type, prefix]: article, shtml, contentView"

Again, if i configure Akeeba for Dropbox, everything works, therefore i don't think the Download-ID is wrong.

Any other idea ?

Regards Rainer

Hi Davide

two additional Screenshots from OneDrive.

First I deleted Akeeba as App in OneDrive, then i started the authentification again.

Asked for Username, asked for Password, then again the Error-Page 404.

After this trial i got the information from Microsoft a new App is registered and Akeeba is listed in OneDrive too.

See attached Screenshots. Sorry, but everything is in german language

Regards Rainer

Hi Davide

Hit the issue.

I tried the configuration and authentification with Firefox Version 87, everything works well and i get Access- and Refresh-Tokens. The Backup runs correct, even the upload to OneDrive.

The former configuration with Microsoft Edge Version 89.0.774.77 wasn't successfull and the Error-Page appeared. It seems, MS Edge with Version 87 having Problems.

After entering the Access- and Refresh-Tokens in Firefox, the Backup and Upload to Onedrive works without any Problems in Microsoft Edge too.

Thanks for your support

Best regards

Rainer

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.