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Akeeba Backup for Joomla!

#36033 Cannot uninstall Akeeba Backup

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by on Wednesday, 24 November 2021 20:17 CST

Friday, 22 October 2021 13:18 CDT

RCEit

 


EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

->  There is no log file

 


Description of my issue:

I purchased a template from Joomlashack.  Their 'quickstart' package is build with Akeeba, and installed splendidly.

Once I logged into the admin page, I saw no menu for Akeeba.  I tried to install my registered one and it errors first about not deleting .htaccess, then a number of cannot find; cannot remove; errors. 

I tried to uninstall Akeeba through Joomla but it fails stating  missing files.

I tried manually removing directories and files base on a forum post at Joomla, but that fails as well,

I need some way to remove it so I can install my version.

 

Thanks for any help

Monday, 25 October 2021 02:22 CDT

tampe125

Hello,

what you're describing is a ownership/permissions issue: your current server user can't delete the files on your site.

You should contact your host and report the problem, in the meantime you can try to enable the FTP Layer inside Joomla Global Configuration and see if that can work around your issue.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 24 November 2021 20:17 CST

System Task
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