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Akeeba Backup for Joomla!

#8932 AJAX RESTORATION PROBLEM 2

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Wednesday, 13 July 2011 09:24 CDT

Wednesday, 13 July 2011 03:47 CDT

user42098
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the forum before posting? No
Have I read the documentation before posting (which pages?)? No
Joomla! version: (1.5.23)
PHP version: (unknown)
MySQL version: (5.0.91)
Host: (localhost)
Akeeba Backup version: (3)

AJAX error:
error(undefined)

Raw Data:



403 Forbidden

Forbidden


You don't have permission to access /installation/index.php
on this server.






Wednesday, 13 July 2011 04:00 CDT

nicholas
First check if you have a .htaccess file in your site's root. If you do, rename it to htaccess.bak or upload a blank file named .htaccess.

If this doesn't work, please give the installation directory and all its subdirectories 0755 permissions and 0644 permissions on all files inside that directory.

If this still doesn't help, please let me know which exact version of Akeeba Backup you're using; version 3 covers two dozen releases, from 3.0.a1 to 3.3.b1, and won't let me understand the issue. Moreover, please tell me if you are using Kickstart (if so, which exact version) or Akeeba eXtract Wizard to extract the archive. Thank you in advance!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 13 July 2011 04:12 CDT

user42098
* @package AkeebaBackup
* @copyright Copyright (c)2006-2010 Nicholas K. Dionysopoulos
* @license GNU General Public License version 2, or later
* @version $Id: akeeba.php 319 2010-12-06 15:26:59Z nikosdion $
* @since 1.3

Wednesday, 13 July 2011 04:16 CDT

user42098
link of the back up

http://e-boutique.festival-aix.com/installation/index.php

Wednesday, 13 July 2011 04:28 CDT

nicholas
You have a really old version of Akeeba Backup. We're now at revision 785 and your version's revision is 319.

In any case, the installation script seems to be running. So, I guess that you get the error message when you try to restore your database. In this case, please change your database password to only use lower and upper case letters and numbers (a-z, A-Z, 0-9). There is a known issue with Apache's mod_security not allowing the use of complex password (i.e. passwords containing accented letters or special characters like those you get by SHIFT-typing the numbers on your keyboard).

If this still doesn't work, please try to give me more context: what you try to do, step by step, so that I can understand where exactly you get the error message so that I can provide more accurate information. Thank you!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 13 July 2011 04:37 CDT

user42098
I change the paassword of my sql and it's done.
I change my htaccess.bak and i upload and htaccess blank
Nothing.

Wednesday, 13 July 2011 04:40 CDT

nicholas
Please try to give me more context: what you try to do, step by step, so that I can understand where exactly you get the error message. Do yo get it in the Restore DB step? Do you get this issue somewhere else?

Also, is it possible to take a new backup of the site with Akeeba Backup 3.3.b1?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 13 July 2011 05:08 CDT

user42098
No it's impossible to take another restore because the old server is done.
I try to take a restore with my old version akeeba.
Now i would like to pass the 2 level with the name base with the new password and the good user.
But after to change my htacess, i have another message, impossible to connect to the base.

What can tell you for begin the restore ?

Tanks.

Wednesday, 13 July 2011 05:19 CDT

user42098
For information i use akeeba backup wizard for extract my site on local.
I upload ftp folder and with akeeba i try to install the site in the new server.
i have my back up jpa and i try to restore with kickstart 3.3 and
don't arrive to restore.

What is the best system for restore ?

Wednesday, 13 July 2011 05:42 CDT

nicholas
Please download the attached file and extract it locally. Upload the extracted files and directories inside your site's installation directory. Then access the installation script as http://www.yoursite.com/installation/index.php and proceed with the restoration. If, after the last step, it tells you that installation.php wasn't written to disk, please copy the contents of the installation.php file (inside the big gray text area), create a new text file named installation.php, paste these in there and upload the new installation.php file to your site's root, overwriting the old file. Finally, remove the installation directory and your site should be ready :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 13 July 2011 05:43 CDT

nicholas
Note: Since it is not very obvious, the attached file can be downloaded by clicking on the "abi33b1.zip" link at the bottom of my previous post.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 13 July 2011 06:42 CDT

user42098
Impossible, always the same message.
I don' t understand
please copy the contents of the installation.php file (inside the big gray text area), create a new text file named installation.php, paste these in there and upload the new installation.php file to your site's root, overwriting the old file

Wednesday, 13 July 2011 09:24 CDT

nicholas
Please send me a Personal Message (I am user "nicholas") with the following information:
- URL of your site
- Database connection information (db host, db name, db user and db password)
- FTP connection information (FTP host, username and password)
- Make sure that kickstart.php and your backup archive are in your site's root

This will allow me to visit your site myself, see what the problem is and fix it.

Thank you in advance!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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