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Akeeba Backup for Joomla!

#9172 Vanilla upgrade to 3.3.7 fails

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
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Akeeba Backup version
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Latest post by nicholas on Saturday, 19 November 2011 16:54 CST

user50301
I just tried using the update functionality built into Akeeba Pro and I get the following error (screenshot below):

http://i.imgur.com/iLlPS.png

Any help is greatly appreciated.

Greg

nicholas
Akeeba Staff
Manager
As mentioned in the documentation:

If you are a subscriber to the Professional release, the live update will not work properly unless you also specify your AkeebaBackup.com Download ID in the Component Parameters page. Since the Professional release is provided on a subscription basis, whenever you ask Akeeba Backup to update it, it has to provide your Download ID to our site to verify that you have a valid subscription before downloading the update installation package. You can find out your Download ID by logging in to AkeebaBackup.com and clicking on the My Subscriptions item on the right-hand user menu module.


That's exactly what you've missed: giving Akeeba Backup your Download ID. Please note that after pasting your Download ID to Component Parameters and clicking on Save, you have to go back to the Update Found page, click on "Reload update information" (mandatory!) and then click on Update Now. The reason is that the Download ID becomes part of the URL of the package Akeeba Backup has to download to update itself, but the URL is only refreshed once every six hours or if you click the Reload update information button.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user50301
That was exactly it.

The first time I tried to download it, the download button was greyed out which reminded me that I had to put my download ID in.

I revisited the download update page and the button was no longer greyed out and could be clicked. I clicked on it and got the aforementioned error. It was the simple "refresh" that I neglected to do.

Thanks again!
Greg

nicholas
Akeeba Staff
Manager
Hi Greg,

Yes, it's the non-obvious step when you first enter your Download ID. I probably have to find a better way to automate that step. I'm glad it's solved now!

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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