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Akeeba Ticket System

#18680 Time Cards

Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

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Akeeba Ticket System version
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Latest post by hdouglas on Tuesday, 07 January 2014 07:29 CST

Friday, 03 January 2014 12:10 CST

hdouglas
 What a great product, thank you.

I have come across the Time Cards tab in the backend menu but can't find any reference to it in the docs. Is this a new feature to expect, or can it be used now? I am assuming that like credits this would enable time spent to be assigned to individual tickets?

Any info gratefully received, thanks.

Friday, 03 January 2014 13:40 CST

nicholas
Your staff can type the number of minutes they have worked on each reply under the reply area. I am attaching a screenshot of me writing a reply to this ticket.



See the "Time spent (optional)" area? That's it. The monthly aggregate per support staff is what is shown in the time cards.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 03 January 2014 13:41 CST

nicholas
I see the image didn't make it through. Here it is:

https://www.dropbox.com/s/m54r99blb48bmki/Screenshot%202014-01-03%2021.39.43.png

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 07 January 2014 07:29 CST

hdouglas
Many thanks

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