Akeeba Ticket System

Wednesday, 16 April 2014 20:22 CDT

user66952

Hello,
When my users try to close a ticket from the my tickets view using the pulldown, there is absolutely no action taken, no warning messages pop up, and nothing happens. I checked with firebug, and there's not POST action being generated when I use the pulldown menu. That is problem 1.

When I click on the ticket and open it, then try to use the pulldown menu to close the ticket, I get the following error: COM_ATS_TICKET_PERMISSION_ERROR

However, if I use the 'close' button (in the same row as the make private and disable button), I am able to close the ticket properly. My users are getting confused because one way works but not the other.

I'm using a git version right now due to another issue, but I reverted back to 1.4.1 and it has the same issue. The user in that group has the following permissions:
Support Staff - Allowed
Create - Allowed
Delete - Not Allowed (inherited)
Edit - Allowed
Edit State - Allowed
Create Private - Not Allowed (inherited)
Create Attachment - Not Allowed (inherited)

Thursday, 17 April 2014 01:33 CDT

tampe125

Hello Daniel,

did you set any specific permission on the category the user is managing?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 17 April 2014 01:39 CDT

user66952

Yes, the user is assigned to the group for that category. I have a view created that includes that group. I assigned the view to the category in ATS.

For that view the permissions are as follows:
Support Staff - Allowed (Manual)
Create - Allowed (Manual)
Delete - Not Allowed (inherited)
Edit - Allowed (Manual)
Edit State - Allowed (Manual)
Create Private - Not Allowed (inherited)
Create Attachment - Not Allowed (inherited)

The weird thing is, he can close tickets using the power button icon, but not using the pulldown.

I have about 75 users, all using their own locations category. They all have the same problem, and all are set up the same way.

Thursday, 17 April 2014 03:57 CDT

tampe125

Can you please install the latest dev release and try again?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 18 April 2014 02:29 CDT

user66952

When I try to install:
Fatal error: Class 'F0FUtilsInstallscript' not found in C:\inetpub\wwwroot\nesjoomla\tmp\install_5350d3fb3627f\script.ats.php on line 29

Are you testing this before you provide the updates?

Friday, 18 April 2014 02:51 CDT

tampe125

Of course they are tested, but there is a reason if they are called "dev releases".
Your previous release of F0F was missing a couple of files, please delete the folder libraries/f0f (f-zero-f) and install it again, you won't have any issues.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 21 April 2014 21:00 CDT

user66952

This issue is resolved. Thanks!
I have akeeba backup installed, so I ended up having to disable it first, then deleting the folder, then install ATS git again, then re-enabling akeeba backup.

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