Support

I need an important piece of information. Is a ticket / reply created from the email?

Regarding the email template, you can create an email template in any language already installed and activated in your site. For example, the back-end of my dev site is in English but I was able to create email templates in Greek, French and German (the other three languages I have installed) just fine.

There's no need to. The most likely issue here is your site's email configuration being incompatible with your server's PHP CLI.

Please remember that Joomla! runs under one "flavour" of the PHP executable (either mod_php or PHP CGI/FastCGI) whereas the ats-mail-fetch.php script runs through a different "flavour" of the PHP executable, namely the PHP CLI binary. Each one has its own configuration. Moreover, Joomla! runs inside your web server, the ats-mail-fetch.php script runs in the command line context (that's why it's called a CLI – command line interface – script). Each environment can have different restrictions.

It's perfectly possible that if you're using sendmail or PHP Mail in your Joomla! Global Configuration that it's not compatible with PHP CLI. Moreover, even if you;re using SMTP it is possible that your server has a firewall preventing outbound connections, therefore preventing the Joomla! libraries used by our CLI script from reaching your SMTP server.

There is no way for us to help you with any of that. You need to contact your host and ask them why your CLI script is forbidden from sending emails. The thing is that answering this question requires knowing how the server is set up and this is something only your host knows. That's why I have to defer you to your host. Sorry :(

This header is, unfortunately, required by Microsoft Outlook (and its online counterpart, formerly Hotmail) to determine the priority of the email message. I know it's not in the RFC standard but if we omit it we screw up these mail clients which still make up the majority of mail user agents to this date.