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Akeeba Ticket System

#22208 Selecting Ticket Category

Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’
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Environment Information

Joomla! version
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PHP version
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Akeeba Ticket System version
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Latest post by tampe125 on Friday, 06 March 2015 06:14 CST

pauldev
 I created two ticket categories but when a user submits a ticket, there is no where to select which category is selected.

tampe125
Akeeba Staff
Hello Paul,

the user has to choose the category before creating the ticket.
This extra step is necessary because there are several checks that need to be performed accordingly to the selected category (creation permission, enough credits to post etc etc)

Davide Tampellini

Developer and Support Staff

๐Ÿ‡ฎ๐Ÿ‡นItalian: native ๐Ÿ‡ฌ๐Ÿ‡งEnglish: good โ€ข ๐Ÿ• My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

pauldev
How can I display the drop down box for the category that the user can select in order to submit a new ticket?

Thanks

tampe125
Akeeba Staff
At the moment users should navigate into the correct category and then click on the New ticket button.
In the next version we're planning to add a "landing page" were the user can choose the category for the new ticket and then open it.

Davide Tampellini

Developer and Support Staff

๐Ÿ‡ฎ๐Ÿ‡นItalian: native ๐Ÿ‡ฌ๐Ÿ‡งEnglish: good โ€ข ๐Ÿ• My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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