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Akeeba Ticket System

#22306 change styles

Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’
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Environment Information

Joomla! version
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PHP version
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Akeeba Ticket System version
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Latest post by nicholas on Friday, 20 March 2015 03:14 CDT

Thursday, 19 March 2015 15:58 CDT

brynk
 After updating the ticket system to the new version, I lost my changes I had made to the frontend of the ticketing system.

I went into /media/com_ats/css/frontend.css and made a few changes. I refresh my website as well as dump cache. No changes to styles.

Is this the file I need to edit?

e.g. The text in the post area is white with a white background.

Also, After the upgrade the painting of the screen to see the assigned tickets is slow. Ideas?

Thank You
Bob Rynkiewicz
 ************************************************
Bob Rynkiewicz
[email protected]
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Friday, 20 March 2015 03:14 CDT

nicholas
As noted in our "Customising the front-end layout" documentation page you must NEVER edit directly the files under media/com_ats and components/com_ats. These files are replaced on update. What you need to do is media and template overrides. Please follow the instructions on that page to create customisation overrides.

For example, assuming that your site's template lives in templates/example, you need to:
  1. create the directory /templates/example/media/com_ats/css
  2. copy the file /media/com_ats/css/frontend.css into the /templates/example/media/com_ats/css directory
  3. make any changes you want in /templates/example/media/com_ats/css/frontend.css


Also, After the upgrade the painting of the screen to see the assigned tickets is slow. Ideas?


The business logic behind the page hasn't changed between versions. However, we now output a bit more information, making the generated HTML approximately 10% to 15% bigger. If you have hundreds of assigned tickets and you're using a high number of items per page (50 or 100) transferring this big block of HTML from your server to your browser will take enough time to be noticeable. Use a smaller number of items per page.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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