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Akeeba Ticket System

#25085 Akeeba Ticket System reply by email - Cannot connect to mail server - IMAP extension not installed

Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’
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Environment Information

Joomla! version
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PHP version
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Akeeba Ticket System version
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Latest post by CloudPlanet on Tuesday, 10 May 2016 08:04 CDT

Thursday, 05 May 2016 12:48 CDT

CloudPlanet
 Hello,

We are attempting to get the cron to work, but are receiving the error: "Akeeba Ticket System reply by email - Cannot connect to mail server - IMAP extension not installed". (see screenshot)

We are using Google Mail and have our 'Reply by Email' settings as per the attached screenshot.

We have recently installed php5-imap on the server, as one of the support tickets we read during troubleshooting had mentioned that as a fix, but we're still getting the same error after a reboot.

The "System - Akeeba Ticket System reply by email" plugin is DISABLED as we're using cron to check for new tickets.

Any assistance greatly appreciated.

Thanks!

Todd

Friday, 06 May 2016 01:51 CDT

tampe125
Hello Todd,

the CLI and web version of PHP are two different executable and they use two different php.ini files.
Please review the settings of the CLI PHP executable, most likely such module is not included/enabled.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 10 May 2016 08:04 CDT

CloudPlanet
Hello, thank you for your response. This is now resolved.

For future users, this is a "bug?" in php5-imap on ubuntu 14.04. Once installed, php5-imap is NOT enabled by default. It must be enabled and apache restarted before it'll work:

sudo apt-get install php5-imap
sudo php5enmod imap
sudo service apache2 restart


Original post: http://askubuntu.com/questions/484921/php5-imap-on-ubunut-14-04-is-not-enabled

Hope this helps anyone else having similar issues.

Thanks!

Todd

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