Support

Akeeba Ticket System

#25635 Since upgrading to 2.2.0 Backend Ticket Creation no longer works.

Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Ticket System version
n/a

Latest post by user90123 on Monday, 18 July 2016 16:02 CDT

user90123
Before I upgraded to version 2.2.0 I was able to create a ticket on behalf of a user through the backend. But that option no longer works. When I click the "Select a User" button, the popup dialog to select the user appears as before, but when I try to select the name of a user, nothing happens. The dialog will only close by X-ing out and a user cannot be selected. If I continue, it creates the ticket for me (my own user account), which is not what I need to do.

Is this going to be fixed soon? Or can I downgrade to a previous version when this was working?

Problem: I don't see any previous versions available for download.

nicholas
Akeeba Staff
Manager
Can you please download and install this dev release on your site and let me know if that fixed the issue for you? We need just one independent confirmation of the fix before releasing a new version of Akeeba Ticket System.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user90123
Hello Nicholas,

Yes, I confirm that this dev release did fix the problem. May I continue to use it until the next pro version is released? Or would it be better to revert to 2.2.0 until then?

Thank you,
Zy

nicholas
Akeeba Staff
Manager
Great! I'll release a new version tomorrow morning. Thank you very much for your feedback!

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user90123
Thank you, Nicholas.

Cheers!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!