Support

 I have found a matching ticket for my problem (#24534 – Cannot upload Attachment) so understand you are aware of the issue, well it is an issue for me, of users not being able to upload ticket attachments that are zip files that contain php files. I regularly require users to send me code (php, ini, xml) in zip files as it helps to debug what they have done with the component generator I provide.

I understand the cause of this is the Joomla IsSafeFile checking in the Joomla core file libraries. This is really a request at some point for a change to Akeeba Ticket System to add a configuration parameter to allow optional override of this behavior by adding the necessary parameters to ATS JFile:upload call. Naturally for most users of ATS this may not be an issue so the default would be to prevent such uploads. In my case I understand the security risks and so all my users of ATS have to be registered Joomla users that have paid a subscription.

Even if you do not think the configuration parameter is something you will implement, it would be useful if something actually caught and displayed the exception you throw of 'COM_ATS_ATTACHMENTS_ERR_CANTJFILEUPLOAD' when the JFile::upload fails in your Attachments model. This currently does not seem to happen as no error message is displayed.

Thanks

Thanks for the prompt response. Like you I find other ways to get the zip files. It is more that my users think they have sent something and sometimes they have attached it. Quite often they have just forgotten to attach the file!

Great to see it in ATS but not that desparately urgent so as long it is scheduled for inclusion sometime soon I can work around it.

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