Akeeba Ticket System

Wednesday, 07 June 2017 09:32 CDT

arnaudlu

Hello,

When I publish " Credits and time information" and/or "Tickets info" modules on a page containing (or not) other elements, the page is empty (no source code), nothing is displayed.
The problem occurred after the ATS update from 2.2.6 to 2.3.0 (by the way, auto update didn't work).
I reproduced the problem on another installation, with 3 different templates.
I'm using CPanel, when I switch PHP version to 7.0, I have an error message: "0 - using $this not in object context".

Thanks for your help !
Best regards,
Arnaud

Wednesday, 07 June 2017 10:07 CDT

tampe125

Hello,

can you please set the Error reporting to Development inside Joomla Global Configuration?
What's the error message printed on screen?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 07 June 2017 12:36 CDT

arnaudlu

Hello,

Fatal error: Using $this when not in object context in /home/redqueen/themys.net/modules/mod_atstickets/mod_atstickets.php on line 45

Regards
Arnaud

Thursday, 08 June 2017 02:44 CDT

tampe125

Looking at the code, there isn't such line in the latest version of Akeeba Ticket System; I suspect Joomla forgot to copy all the files.
Can you please install ATS twice in a row, without uninstalling it? That should fix your problem.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 08 June 2017 03:20 CDT

arnaudlu

Hello,

- I tried your solution, but it didn't work, I still have the same problem and error message.
- In addition, I looked at the module code and found line "$this->container->platform->getUser();" in the pkg_ats-2.3.0-pro.zip file I used for the installation too.
When I replace
$user=$this->container->platform->getUser();
if($user->guest)
{
echo ' ';
return;
}

by one of my users:
$user = 'myuserlogin';

The module is correctly displayed on my page.

Best regards
Arnaud

Thursday, 08 June 2017 05:27 CDT

tampe125

mhm... there was indeed an error in such module.
I just fixed it, thank you very much for your report!

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 08 June 2017 08:27 CDT

arnaudlu

Hello,
you're welcome.
unfortunately, when I publish "Akeeba Ticket System - Credits and time information", I have exactly the same problem: an empty page, an no error message.
any idea ? :-)
best regards
arnaud

Thursday, 08 June 2017 09:24 CDT

tampe125

You can find the fix inside the latest dev release

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 08 June 2017 13:18 CDT

arnaudlu

Thank you.
It fixed the problem with "ticket infos" module, but there is still a bug with "Credits and time information" module. When I publish it, the page is empty.
Arnaud

Friday, 09 June 2017 03:14 CDT

tampe125

I missed a couple of spots. Can you please download it and try again?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 09 June 2017 03:33 CDT

arnaudlu

It seems to be perfect, thank you for your support ! :-)
Best regards,
Arnaud

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