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Latest post by on Sunday, 06 September 2020 17:17 CDT
Hi Nick, I hope you are keeping well.
I have a quick question for you.
Is it possible to send ticket notifications via [email protected] if the main configuration of Joomla has [email protected] as it’s “Send From” email address?
I have looked throughout settings and looked through other tickets but I don’t see it mentioned anywhere. Perhaps I am missing something?
Many thanks
Richard
The From address cannot be changed. It can interfere with whether the email is being sent. If you are using the SMTP email method in Joomla's Global Configuration the From address must match the SMTP authentication information provided there. If you are using Sendmail or PHP Mail the From address must be something that the Sendmail program on the server recognises as a valid mailbox. If we implemented a feature to change the From address most of the people trying to use it would have unsolvable mail delivery issues.
Instead, we change the Reply To address to the Category's email address. You configure that in each ATS category, not globally. While the From address will be the generic address used by your site, if someone tries to reply to the email they will get the Category's email instead.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Hi Nicholas, thanks for clearing that up. It makes sense to me.
I have set a Reply To address now.
You're welcome!
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.
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