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When I type a default new post text, in the frontend the html code is visible (see screenshot). How can I hide this or make it as plain text? I need these two lines on seperate lines but this looks weird for users since the purpose of the form is not webdesign related.

HI Davide, Thanks for the reply. This is the most recent version and I have installed this about two weeks ago. You needed to fix some things because the auto reply did not sent because of the switch from bbcode to html (you said at the time). But in the frontend the html code is visible in the form. I never noticed this because we did not have any default text in the field. But now we have changed that and noticed all the html code is visible in the frontend.

I just installed the latest version from the website. But I had to put the backup back because the auto reply did not work with the downloaded latest version. So there is still an error in that version. I also tested the html in the frontend, but with that version the html is also showing in the frontend. So putting text on every line in the "Default text in the field" field, shows all the html in the frontend. So if I want to put a line with red text, the html is shown in the frontend. I don't believe that is what it is supposed to do.

Also we previously spoke about the field with the keywords. You say it is supposed to auto reply to any keyword in the field, but thinking about that, that is not a logical solution. Why would you make multiple lines possible? If you want to auto reply to a question, you never know the exact sentence someone is going to use. You would have to place every possible phrase in that field. It is much more logical that you can say that certain words need to be in the field for the auto reply to be sent.

Say you want to auto reply to a question that has been asked over and over again about how to set the default for refund on unpublish ticket. You don't know how that question will be asked, but if you have an auto reply that has to match all the keywords "refund", "unpublish", "ticket". You can make an auto reply for that question. The auto reply is now actualy useless since you can never send an auto reply for only one word or the exact sentence. That is nearly impossible to do.

Thanks Davide, It was indeed my editor. I was using Rokpad and that was the problem.

Now there is only the problem with updating. You have changed someting on my website to get the auto reply to work. These changes are not in the downloadable version because when I install the latest version from the website, the auto replies no longer work.

Thanks for the reply. I will try that. Just one more question. Is it possible to place a default text in the title or create an override per category so I can change the label for the title field? Under options there is a display selection, is that for selecting a different template for the different categories? Since it is not possible to use the custom fields in the auto reply or have multiple keywords on which a auto reply needs to be sent, I would like to use the title field for one of the keywords but in every category the same label for the title field is used. Is there anyway I can change that? Thanks.

Hi Davide, Do you have an answer on how we can solve this? We are having a big issue with constantly having to check the tickets and if the right auto reply is sent, so we would really appreciate it if you could help us with an override for the template.

HI Davide, I'm afraid you've read an old post. I asked a different question:

Is it possible to place a default text in the title or create an override per category so I can change the label for the title field? Under options there is a display selection, is that for selecting a different template for the different categories? Since it is not possible to use the custom fields in the auto reply or have multiple keywords on which a auto reply needs to be sent, I would like to use the title field for one of the keywords but in every category the same label for the title field is used. Is there anyway I can change that? Thanks.

In regards to the html issue, that has been resolved as I stated in my post on monday.

What do you mean it is possible to have different layouts? I don't need a different form per category, I just need to be able to change the title label or have a default text in the title field per category. What does the field Display under Options inside the category select? Because I can't select anything there. Is that for a different layout as you mentioned? Like I said, I don't need a different form, it is just the label of the title I would like to change or give it a default text.

What file do I need for the template override and where do I put that?