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Site Restoration

#32852 error using kickstart

Posted in ‘Site restoration’
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Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

Latest post by on Thursday, 14 May 2020 17:17 CDT

Monday, 13 April 2020 19:57 CDT

aimlesslady
I have uploaded kickstart to my directory and the backed up files (there are 2, .jpa and .jp1)
When I try to put the url for the kickstart file I get the following error:
Warning: Unterminated comment starting line 1047 in /home/horizon0/public_html/hctbackup/starter.php on line 1047
I have used this file on other sites, so I know it isn't a file problem. Do you know what can be causing this?

Monday, 13 April 2020 20:39 CDT

dlb
The FTP protocol is good but it isn't perfect. Something could have happened the file during transfer. Let's start with a clean copy of Kickstart and see if that fixes the problem.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Monday, 13 April 2020 22:54 CDT

dlb
Ah ha! I knew I'd seen that "unterminated" message before.

In that case the Kickstart program had been uploaded in ASCII mode instead of binary mode. The line endings in the file got messed up between DOS and Linux. Please re-upload the file in binary mode.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Thursday, 14 May 2020 17:17 CDT

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2020-05-14 17:17 CDT

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