Restore screen comes up when kickstart initiated. When clicking start to begin restoration is displays the extracting message and hangs up without anything extracting.
#33841 Extraction won't begin
Posted in ‘Site restoration’
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Environment Information
PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a
Latest post by on Saturday, 07 November 2020 01:17 CST
Monday, 05 October 2020 14:46 CDT
bigdogcomm
Tuesday, 06 October 2020 03:44 CDT
tampe125
Akeeba Staff
Hello,
something must be happening, let's investigate on what could be.
First of all, edit the kickstart file and search for the line KSDEBUG. There should be two slashes in front of it, remove them and start the extraction again.
In this way Kickstart will create a detailed debug log, can you please zip it and attach it here, so I can review what's going on?
Davide Tampellini
Developer and Support Staff
🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Tuesday, 06 October 2020 12:31 CDT
bigdogcomm
Thanks. Here is the kickstart_error_log.
Tuesday, 06 October 2020 12:33 CDT
bigdogcomm
Had to add .txt extension to upload.
Wednesday, 07 October 2020 03:10 CDT
tampe125
Akeeba Staff
Thank you very much for the file, it was really helpful.
If you take a look inside it, you'll see that PHP complains that the function json_decode is not found. This means that your host didn't install the JSON extension for the PHP that is running on your server.
You have to contact them and ask them to double check that the JSON extension is correctly loaded. You can give them the same log, they will understand immediately what's happening and how to fix.
Davide Tampellini
Developer and Support Staff
🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Saturday, 07 November 2020 01:17 CST
System Task
system
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