Support

Site Restoration

#34196 Trouble migrating w akeeba at hostgator

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

Latest post by on Wednesday, 13 January 2021 20:17 CST

ignatious

I am moving the website to host gator. I want the site set up before modifying DNS. I uploaded kickstart file and the back up to the new server. In order to get to the kick start file host gator sent me to https://hosts.cx. Now the path to get to the kickstart file is http://4jcwn.hosts.cx/kickstart.php 

But this does not work. It starts the kickstart but I can't open the back up. Please advise

tampe125
Akeeba Staff

Hello,

I tried to follow that link, but I get a 404 error when trying to open the file. What's the name of the Kickstart file? Are you sure you uploaded to the corerct server? Can you please attach a screenshot of FTP directory listing?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!