This documentation page does not apply to our software versions for Joomla! 4.0 and later versions. If you are not using Joomla 3 please consult the documentation index to find and read the correct version of the documentation.
Please note that ANGIE (Akeeba Next Generation Installer Engine) runs after Kickstart, albeit some people confuse the two of them.
Unfortunately, other issues are usually very server-specific and can not be dealt with through the troubleshooter. Direct access to the server is required to solve most of them. If you are a subscriber you can file a support request in our ticket system so that we can provide you with one-on-one help, resolving the issue directly on your server. In this case please indicate that you have gone through the troubleshooter and mention all of the following information:
Akeeba Backup version number ("latest" is not a version number; something like 3.2.1 is)
Exact PHP version number
Exact MySQL version number
Please try to describe your issue as better as possible. If possible, please also post screenshots of your problem, especially if your copy of ANGIE is displayed in a language other than English.