Provide support services on your site, the easy way. Full HTML editing. Email replies. WYSIWYG email template editing. Multilingual support. And much more!
Top Features
Multiple categories
Take advantage of Joomla!'s powerful nested categories management for your support ticket categories
Canned replies
PRO Tired of typing the same answer over and over? Need a reply template for new support agents? Canned replies to the rescue!
On your site or via email
PRO You get to decide how your users will file their tickets. On your site, using a rich text editor? Or maybe via email? Perhaps a mix of the two? It's all possible.
Time tracking and leaderboards
PRO Have you ever wondered how much your support agents really work? Which ones are loved by your users and which one not so much? Akeeba Ticket System makes it easy to find the answers you were looking for.
Joomla Fields
PRO Use Joomla Fields to request structured input from your users and/or support staff. All core and third party Joomla Fields are supported.
Private and public tickets
Decide which tickets will be visible to everyone and which ones will be seen only by the support staff and the user who filed them. Per category or per ticket. It's up to you.
InstantReply
PRO Akeeba Ticket System automatically searches public tickets and your site (using Joomla's Smart Search). It shows the results while your users are still typing out their ticket. The end result? Fewer tickets to be answered by human agents, more satisfied clients!
Attachments
PRO Your clients can attach files to their tickets. The upload settings — like the maximum size, allowed file types, etc — can be managed separately from Joomla media manager settings.
All Features
| Akeeba Ticket System for Joomla! | Core | Professional |
|---|---|---|
| Download Core | Subscribe for Pro Access | |
Multiple nested support categories |
Included in Core | Included in Pro |
Public or private tickets |
Included in Core | Included in Pro |
Forced public or private tickets per category |
Included in Core | Included in Pro |
Submit tickets over the web |
Included in Core | Included in Pro |
World-class HTML filteringWe use the Purify HTML library – the most well-known, independently audited HTML filtering library – to process the incoming ticket text. This is far more secure than Joomla's dated and insecure HTML filtering. Therefore you can safely allow full HTML formatting, even in guest tickets. |
Included in Core | Included in Pro |
Submit tickets by email |
Not Included in Core | Included in Pro |
Ticket assignment to specific support staff |
Not Included in Core | Included in Pro |
Submit tickets on the site |
Included in Core | Included in Pro |
Manager notesPrivate notes seen only by support staff. |
Included in Core | Included in Pro |
Send emails on ticket creation / reply |
Not Included in Core | Included in Pro |
Joomla FieldsRequest structured data from your clients and/or support staff. |
Not Included in Core | Included in Pro |
AttachmentsClients can attach files to their tickets if you allow them to. |
Not Included in Core | Included in Pro |
Canned replies |
Not Included in Core | Included in Pro |
Automatic repliesBased on ticket category, title, content and status. |
Not Included in Core | Included in Pro |
Custom ticket statusesUp to 99 custom ticket states to better cater for multi-stage support workflows. |
Not Included in Core | Included in Pro |
Joomla CLI integrationAutomate administrative functions like auto-closing old tickets, remove old attachments, retrieve emails, send automatic replies etc. using Joomla's native CLI application. |
Not Included in Core | Included in Pro |
Joomla Scheduled TasksSet up and manage automated maintenance tasks using Joomla's Scheduled Tasks manager, without using third party software / services, without leaving the Joomla web interface! |
Not Included in Core | Included in Pro |
Front-end ticket management for support staff |
Included in Core | Included in Pro |
Custom module positions for layout customisation |
Included in Core | Included in Pro |
Automatic Gravatar integration |
Not Included in Core | Included in Pro |
Joomla! Search and Smart Search integration |
Not Included in Core | Included in Pro |
InstantReplyAutomatically propose related public tickets to prevent unnecessary tickets. |
Not Included in Core | Included in Pro |
Time trackingTrack how much time your support is spending on each ticket and overall over the course of the month. |
Not Included in Core | Included in Pro |
Ticket print view |
Not Included in Core | Included in Pro |
User taggingAdd tags to users, e.g. to mark VIP clients or clients with other special considerations when providing them with support, using Joomla's Tags feature. |
Not Included in Core | Included in Pro |