Support tickets made easy.

Ticket System

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Provide support services on your site, the easy way. Full HTML editing. Email replies. WYSIWYG email template editing. Multilingual support. And much more!

Compatible with Joomla 3, Joomla 4 and Joomla 5.

Akeeba Ticket System Core

for Joomla!

Download Core

Akeeba Ticket System Professional

for Joomla!

Subscribe for Pro Access

Top Features

Multiple categories

Take advantage of Joomla!'s powerful nested categories management for your support ticket categories

Canned replies

PRO Tired of typing the same answer over and over? Need a reply template for new support agents? Canned replies to the rescue!

On your site or via email

PRO You get to decide how your users will file their tickets. On your site, using a rich text editor? Or maybe via email? Perhaps a mix of the two? It's all possible.

Time tracking and leaderboards

PRO Have you ever wondered how much your support agents really work? Which ones are loved by your users and which one not so much? Akeeba Ticket System makes it easy to find the answers you were looking for.

Joomla Fields

PRO Use Joomla Fields to request structured input from your users and/or support staff. All core and third party Joomla Fields are supported.

Private and public tickets

Decide which tickets will be visible to everyone and which ones will be seen only by the support staff and the user who filed them. Per category or per ticket. It's up to you.

InstantReply

PRO Akeeba Ticket System automatically searches public tickets and your site (using Joomla's Smart Search). It shows the results while your users are still typing out their ticket. The end result? Fewer tickets to be answered by human agents, more satisfied clients!

Attachments

PRO Your clients can attach files to their tickets. The upload settings — like the maximum size, allowed file types, etc — can be managed separately from Joomla media manager settings.

All Features

Akeeba Ticket System for Joomla! Core Professional
  Download Core Subscribe for Pro Access
Multiple nested support categories
Included in Core Included in Pro
Public or private tickets
Included in Core Included in Pro
Forced public or private tickets per category
Included in Core Included in Pro
Submit tickets over the web
Included in Core Included in Pro
World-class HTML filtering

We use the Purify HTML library – the most well-known, independently audited HTML filtering library – to process the incoming ticket text. This is far more secure than Joomla's dated and insecure HTML filtering. Therefore you can safely allow full HTML formatting, even in guest tickets.

Included in Core Included in Pro
Submit tickets by email
Not Included in Core Included in Pro
Ticket assignment to specific support staff
Not Included in Core Included in Pro
Submit tickets on the site
Included in Core Included in Pro
Manager notes

Private notes seen only by support staff.

Included in Core Included in Pro
Send emails on ticket creation / reply
Not Included in Core Included in Pro
Joomla Fields

Request structured data from your clients and/or support staff.

Not Included in Core Included in Pro
Attachments

Clients can attach files to their tickets if you allow them to.

Not Included in Core Included in Pro
Canned replies
Not Included in Core Included in Pro
Automatic replies

Based on ticket category, title, content and status.

Not Included in Core Included in Pro
Custom ticket statuses

Up to 99 custom ticket states to better cater for multi-stage support workflows.

Not Included in Core Included in Pro
Joomla CLI integration

Automate administrative functions like auto-closing old tickets, remove old attachments, retrieve emails, send automatic replies etc. using Joomla's native CLI application.

Not Included in Core Included in Pro
Joomla Scheduled Tasks

Set up and manage automated maintenance tasks using Joomla's Scheduled Tasks manager, without using third party software / services, without leaving the Joomla web interface!

Not Included in Core Included in Pro
Front-end ticket management for support staff
Included in Core Included in Pro
Custom module positions for layout customisation
Included in Core Included in Pro
Automatic Gravatar integration
Not Included in Core Included in Pro
Joomla! Search and Smart Search integration
Not Included in Core Included in Pro
InstantReply

Automatically propose related public tickets to prevent unnecessary tickets.

Not Included in Core Included in Pro
Time tracking

Track how much time your support is spending on each ticket and overall over the course of the month.

Not Included in Core Included in Pro
Ticket print view
Not Included in Core Included in Pro
User tagging

Add tags to users, e.g. to mark VIP clients or clients with other special considerations when providing them with support, using Joomla's Tags feature.

Not Included in Core Included in Pro

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