Ticket System

Provide support services on your site, the easy way. Full HTML editing. Email replies. WYSIWYG email template editing. Multilingual support. And much more!

Akeeba Ticket System

for Joomla!

Download Core v. 4.0.2

Akeeba Ticket System Professional

for Joomla!

Subscribe for Pro Access

Top Features

Multiple categories

Take advantage of Joomla!'s powerful nested categories management for your support ticket categories

Canned replies

Tired of typing the same answer over and over? Need a reply template for new support agents? Canned replies to the rescue!

On your site or via email

You get to decide how your users will file their tickets. On your site, using a rich text editor? Or maybe via email? Perhaps a mix of the two? It's all possible.

Time tracking and leaderboards

Have you ever wondered how much your support agents really work? Which ones are loved by your users and which one not so much? Akeeba Ticket System makes it easy to find the answers you were looking for.

Rich email templates

Text only emails are so 1998! Give your users a beautiful, HTML email without having to go to design school. Our email template editor uses Joomla!'s WYSIWYG editor for optimum ease of use.

Buckets

Have you ever wanted to mass-reply to several similar tickets at once? Put them in a bucket and send out a mass reply.

Private and public tickets

Decide which tickets will be visible to everyone and which ones will be seen only by the support staff and the user who filed them. Per category or per ticket. It's up to you.

InstantReply

Akeeba Ticket System automatically searches public tickets and your documentation (if you use Akeeba DocImport³). It shows the results while your users are still typing out their ticket. The end result? Fewer tickets to be answered by human agents, more satisfied clients!

Credits

Allocate a specific amount of credits per user. Let them use them up per each new ticket and/or ticket reply.

All Features

Akeeba Ticket System	Core 4.0.2	Professional 4.0.2
	Download Core 4.0.2	Subscribe for Pro Access
Multiple nested support categories	Core 4.0.2 Included in Core	Pro 4.0.2 Included in Pro
Public or private tickets	Core 4.0.2 Included in Core	Pro 4.0.2 Included in Pro
Forced public or private tickets per category	Core 4.0.2 Not Included in Core	Pro 4.0.2 Included in Pro
Submit tickets over the web	Core 4.0.2 Included in Core	Pro 4.0.2 Included in Pro
World-class HTML filtering We use the Purify HTML library – the most well-known, independently audited HTML filtering library – to process the incoming ticket text. This is far more secure than Joomla's dated and insecure HTML filtering. Therefore you can safely allow full HTML formatting, even in guest tickets.	Core 4.0.2 Included in Core	Pro 4.0.2 Included in Pro
Submit tickets by email	Core 4.0.2 Not Included in Core	Pro 4.0.2 Included in Pro
Ticket assignment to specific support staff	Core 4.0.2 Not Included in Core	Pro 4.0.2 Included in Pro
Open tickets view	Core 4.0.2 Included in Core	Pro 4.0.2 Included in Pro
Manager notes Private notes seen only by support staff.	Core 4.0.2 Not Included in Core	Pro 4.0.2 Included in Pro
Send emails on ticket creation / reply	Core 4.0.2 Not Included in Core	Pro 4.0.2 Included in Pro
Customisable email templates With WYSIWYG editor.	Core 4.0.2 Not Included in Core	Pro 4.0.2 Included in Pro
Canned replies	Core 4.0.2 Not Included in Core	Pro 4.0.2 Included in Pro
Automatic replies Based on ticket category, title, content and status.	Core 4.0.2 Not Included in Core	Pro 4.0.2 Included in Pro
Custom fields	Core 4.0.2 Not Included in Core	Pro 4.0.2 Included in Pro
Custom ticket statuses Up to 99 custom ticket states to better cater for multi-stage support workflows.	Core 4.0.2 Not Included in Core	Pro 4.0.2 Included in Pro
Credits (virtual currency) system	Core 4.0.2 Not Included in Core	Pro 4.0.2 Included in Pro
Automatic ticket system off-line schedule	Core 4.0.2 Not Included in Core	Pro 4.0.2 Included in Pro
Ticket buckets for mass-replying to similar tickets	Core 4.0.2 Not Included in Core	Pro 4.0.2 Included in Pro
Front-end ticket management for support staff	Core 4.0.2 Included in Core	Pro 4.0.2 Included in Pro
Custom module positions for layout customisation	Core 4.0.2 Included in Core	Pro 4.0.2 Included in Pro
AlphaUserPoints integration	Core 4.0.2 Not Included in Core	Pro 4.0.2 Included in Pro
Gravatar integration	Core 4.0.2 Not Included in Core	Pro 4.0.2 Included in Pro
Joomla! Search and Smart Search integration	Core 4.0.2 Not Included in Core	Pro 4.0.2 Included in Pro
CRON scripts Automate administrative functions like auto-closing old tickets, remove old attachments, retrieve emails, send automatic replies etc.	Core 4.0.2 Not Included in Core	Pro 4.0.2 Included in Pro
DocImport³ integration	Core 4.0.2 Not Included in Core	Pro 4.0.2 Included in Pro
InstantReply Automatically propose related public tickets to prevent unnecessary tickets.	Core 4.0.2 Not Included in Core	Pro 4.0.2 Included in Pro
Statistics Statistics on Abandoned / spared by InstantReply tickets.	Core 4.0.2 Not Included in Core	Pro 4.0.2 Included in Pro
Time tracking	Core 4.0.2 Not Included in Core	Pro 4.0.2 Included in Pro
Ticket print view	Core 4.0.2 Not Included in Core	Pro 4.0.2 Included in Pro
User tagging	Core 4.0.2 Not Included in Core	Pro 4.0.2 Included in Pro

Support tickets made easy.

Akeeba Ticket System

Akeeba Ticket System

Akeeba Ticket System Professional

Top Features

Multiple categories

Canned replies

On your site or via email

Time tracking and leaderboards

Rich email templates

Buckets

Private and public tickets

InstantReply

Credits

All Features

Multiple nested support categories

Core 4.0.2

Pro 4.0.2

Public or private tickets

Core 4.0.2

Pro 4.0.2

Forced public or private tickets per category

Core 4.0.2

Pro 4.0.2

Submit tickets over the web

Core 4.0.2

Pro 4.0.2

World-class HTML filtering

Core 4.0.2

Pro 4.0.2

Submit tickets by email

Core 4.0.2

Pro 4.0.2

Ticket assignment to specific support staff

Core 4.0.2

Pro 4.0.2

Open tickets view

Core 4.0.2

Pro 4.0.2

Manager notes

Core 4.0.2

Pro 4.0.2

Send emails on ticket creation / reply

Core 4.0.2

Pro 4.0.2

Customisable email templates

Core 4.0.2

Pro 4.0.2

Canned replies

Core 4.0.2

Pro 4.0.2

Automatic replies

Core 4.0.2

Pro 4.0.2

Custom fields

Core 4.0.2

Pro 4.0.2

Custom ticket statuses

Core 4.0.2

Pro 4.0.2

Credits (virtual currency) system

Core 4.0.2

Pro 4.0.2

Automatic ticket system off-line schedule

Core 4.0.2

Pro 4.0.2

Ticket buckets for mass-replying to similar tickets

Core 4.0.2

Pro 4.0.2

Front-end ticket management for support staff

Core 4.0.2

Pro 4.0.2

Custom module positions for layout customisation

Core 4.0.2

Pro 4.0.2

AlphaUserPoints integration

Core 4.0.2

Pro 4.0.2

Gravatar integration

Core 4.0.2

DocImport³ integration