Support tickets made easy.

Akeeba Ticket System

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Provide support services on your site, the easy way. Full HTML editing. Email replies. WYSIWYG email template editing. Multilingual support. And much more!

Akeeba Ticket System

for Joomla!

Download Core v. 3.4.2

Akeeba Ticket System Professional

for Joomla!

Subscribe for Pro Access

Top Features

Multiple categories

Take advantage of Joomla!'s powerful nested categories management for your support ticket categories

Canned replies

Tired of typing the same answer over and over? Need a reply template for new support agents? Canned replies to the rescue!

On your site or via email

You get to decide how your users will file their tickets. On your site, using a rich text editor? Or maybe via email? Perhaps a mix of the two? It's all possible.

Time tracking and leaderboards

Have you ever wondered how much your support agents really work? Which ones are loved by your users and which one not so much? Akeeba Ticket System makes it easy to find the answers you were looking for.

Rich email templates

Text only emails are so 1998! Give your users a beautiful, HTML email without having to go to design school. Our email template editor uses Joomla!'s WYSIWYG editor for optimum ease of use.

Buckets

Have you ever wanted to mass-reply to several similar tickets at once? Put them in a bucket and send out a mass reply.

Private and public tickets

Decide which tickets will be visible to everyone and which ones will be seen only by the support staff and the user who filed them. Per category or per ticket. It's up to you.

InstantReply

Akeeba Ticket System automatically searches public tickets and your documentation (if you use Akeeba DocImport3). It shows the results while your users are still typing out their ticket. The end result? Fewer tickets to be answered by human agents, more satisfied clients!

Credits

Allocate a specific amount of credits per user. Let them use them up per each new ticket and/or ticket reply.

All Features

  Download Core 3.4.2 Subscribe for Pro Access

Multiple nested support categories

Included in Core Included in Pro

Public or private tickets

Included in Core Included in Pro

Forced public or private tickets per category

Not Included in Core Included in Pro

Submit tickets over the web

Included in Core Included in Pro

World-class HTML filtering

We use the Purify HTML library – the most well-known, independently audited HTML filtering library – to process the incoming ticket text. This is far more secure than Joomla's dated and insecure HTML filtering. Therefore you can safely allow full HTML formatting, even in guest tickets.

Included in Core Included in Pro

Submit tickets by email

Not Included in Core Included in Pro

Ticket assignment to specific support staff

Not Included in Core Included in Pro

Open tickets view

Included in Core Included in Pro

Manager notes

Private notes seen only by support staff.

Not Included in Core Included in Pro

Send emails on ticket creation / reply

Not Included in Core Included in Pro

Customisable email templates

With WYSIWYG editor.

Not Included in Core Included in Pro

Canned replies

Not Included in Core Included in Pro

Automatic replies

Based on ticket category, title, content and status.

Not Included in Core Included in Pro

Custom fields

Not Included in Core Included in Pro

Custom ticket statuses

Up to 99 custom ticket states to better cater for multi-stage support workflows.

Not Included in Core Included in Pro

Credits (virtual currency) system

Not Included in Core Included in Pro

Automatic ticket system off-line schedule

Not Included in Core Included in Pro

Ticket buckets for mass-replying to similar tickets

Not Included in Core Included in Pro

Front-end ticket management for support staff

Included in Core Included in Pro

Custom module positions for layout customisation

Included in Core Included in Pro

AlphaUserPoints integration

Not Included in Core Included in Pro

Gravatar integration

Not Included in Core Included in Pro

Joomla! Search and Smart Search integration

Not Included in Core Included in Pro

CRON scripts

Automate administrative functions like auto-closing old tickets, remove old attachments, retrieve emails, send automatic replies etc.

Not Included in Core Included in Pro

DocImport3 integration

Not Included in Core Included in Pro

InstantReply

Automatically propose related public tickets to prevent unnecessary tickets.

Not Included in Core Included in Pro

Statistics

Statistics on Abandoned / spared by InstantReply tickets.

Not Included in Core Included in Pro

Time tracking

Not Included in Core Included in Pro

Ticket print view

Not Included in Core Included in Pro

User tagging

Not Included in Core Included in Pro

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