Requesting support and reporting bugs

Support for Akeeba Solo / Akeeba Backup is only provided to clients with an active subscription that gives them access to support for the respective application. Just log in to our site and go to Support, Akeeba Solo or Support, Akeeba Backup and click on the New Ticket button. If you can't see the button please use the Contact Us page to let us know of the ticket system problem and remember to tell us your username.

If you want to report a bug, please use the Contact Us page of our site. You don't need to be a subscriber to report a bug. Please note that unsolicited support requests sent through the Contact Us page will not be addressed. Please make sure to include instructions on reproducing the bug you are reporting. We need it to be able to reproduce and resolve the bug as soon as possible.

We regret to inform you that per our Support Policy we cannot provide support over social media, instant messaging, email, telephone or any other means except the Support section on our site. We also cannot take bug reports over any other medium except the Contact Us page and the Support section on our site. We impose these restrictions in order to ensure a high level of service and quality. Thank you for your understanding!