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Allowed variables in e-mails

Email templates wouldn't be worth anything if you couldn't include useful information about the ticket, the post and the user in them. You can do so by using "variables". The variables are ALWAYS written in all-uppercase letters, surrounded by square brackets, without spaces, exactly as defined below. The available variables are:

[USER_NAME]

The name of the email recipient.

[USER_USERNAME]

The username of the email recipient.

[ID]

The numeric ticket ID

[TITLE]

The ticket's title

[POSTER_NAME]

The full name of the person who posted the ticket / reply

[POSTER_USERNAME]

The username of the person who posted the ticket / reply

[TEXT]

The post text

[ATTACHMENT]

A link to the attachment (text and URL), left blank if there is no attachment

[URL]

The URL of the ticket on your site

[CATNAME]

Ticket category name

[SITENAME]

The name of your site

[AVATAR]

URL of the avatar image of the user who posted the ticket / reply

[ORIGIN]

The origin of the post (e.g. web or email)

[ASSIGNED_TO]

The full name of the support staff assigned to the ticket, or the text “Unassigned” when nobody is assigned yet.

[MODIFIED_BY]

The full name of the last person who modified the ticket. This is the same as the [POSTER_NAME] on most email templates. On the assigned ticket email it is the person who assigned the ticket to another member of the support staff.

Special considerations for the use of variables

  • The only variables available for the mailgateway-invaliduser key is [SITENAME]

  • The ticket variables ([ID] through [CATNAME] and [ORIGIN]) are only available for the "Akeeba Ticket System - New post notification emails" plugin's Keys.