Akeeba DocImport requires the following server-side configuration:
Joomla!™ and PHP version compatibilities are detailed in our Version Compatibility matrix.
MySQL 5.5 or later. Earlier database server versions will not be supported. Do note that earlier releases of MySQL are obsolete and not supported any more by Oracle (the company who controls the development of MySQL).
As far as the browser is concerned, you can use any modern version (i.e. published within the last year) of Microsoft Edge, Safari, Opera, Firefox or Google Chrome. We no longer support Internet Explorer; our software will display incorrectly or not work at all on this old, buggy and obsolete browser.
You are very strongly advised to disable or properly configure Internet firewalls, antivirus applications and browser extensions which interfere with the site's loading such as script blockers (such as NoScript) and ad blockers (such as AdBlockPlus) only for your site's domain name to ensure that the administration interface (both in the backend and the frontend of the site, the latter if you are logged in as a ticket system staff member) is displayed correctly. Remember that these applications and browser extensions are designed to protect you against third party sites. As a result they are very aggressive and WILL break your own sites. We can't do anything about it: your computer and your browser are under your control alone.