This documentation page does not apply to our software versions for Joomla! 4.0 and later versions. If you are not using Joomla 3 please consult the documentation index to find and read the correct version of the documentation.
Upgrading from Akeeba Ticket System Core to Akeeba Ticket System Professional is by no means different than installing the component. You do not have to uninstall the previous version; in fact, you MUST NOT do that. Simply follow the installation instructions to install Akeeba Ticket System Professional over the existing Akeeba Ticket System Core installation. That's all! All your settings are preserved.
When upgrading from Core to Professional you usually have to install the Professional package twice, without uninstalling anything in between. Sometimes Joomla! does not copy some of the files and folders the first time you install it. However, if you install the package again (without uninstalling your existing copy of Akeeba Ticket System) Joomla! copies all of the necessary files and performs the upgrade correctly.