This feature DOES NOT apply to free and paid (personal) Hotmail.com / Outlook.com email accounts. Unfortunately, there is no way for us to allow you to use Hotmail.com / Outlook.com email addresses with Akeeba Ticket System because of changes implemented by Microsoft in October 2022.
This feature DOES NOT apply to businesses hosting their own email in on-premises servers running Microsoft Exchange. Confusingly, Microsoft calls both their self-hosted and cloud email products “Exchange”. The self-hosted Exchange is a regular email server which can be accessed over IMAP or POP3. The Exchange cloud email service is a different beast which requires this special integration.
Starting October 2022 we introduced a new option for the
mailbox type, called
Microsoft Exchange / Microsoft 365 /
Outlook. All of these refer to the exact same thing: the
email service provided by Microsoft to the subscription product
families Microsoft 365 Business, Microsoft 365 E3/E5/F3 and
Microsoft 365 Education for Schools (as per the names used at the
time of this writing: October 1st, 2022). This email
service is called Exchange which is not to be
confused with the product also called
Microsoft Exchange which refers to the self-hosted email server
and is typically accessed through the online service called
Outlook which is not to be confused with the product
also called Microsoft Outlook and which
refers to the mobile or desktop email application. If this sounds
insanely confusing blame Microsoft for using the same name for
radically different, unrelated, and incompatible things — and not
sticking with a name for more than 2 years.
OK, here's how to figure out if this feature is for you. Are you a business, enterprise or educational institution? Are you paying Microsoft for some Office and email? Do you have access to the online versions of Word and Excel in office.com? Can you read your business, enterprise, or school email through office.com from the sidebar tab called Outlook OR through the domain outlook.office.com? Are you an administrator for that Microsoft subscription? If you answered Yes to everything: this is the feature you need to use to integrate Akeeba Ticket System with your business or school email.