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Akeeba Ticket System 1.2.1 Stable

Released on: 2013-09-09 12:03 CDT

General information

If you have a problem after or before installing the component please read our troubleshooting page for the February 2013 releases of our components. Do note that these issues are only likely to affect users with old versions of PHP, Joomla! and/or very old versions of our components.

PHP 5.3 is required

This version requires PHP 5.3 or 5.4. The rationale behind this is explained in our statement of mid-February 2013. It won't install on hosts running PHP 5.2 or earlier. Moreover, due to the necessary Joomla! API changes found only in Joomla! 2.5.6 or later, this version will not install on Joomla! 2.5.5 or earlier versions. In any case, it will tell you exactly why it cannot be installed (minimum PHP or Joomla! version not satisfied).

Release highlights

Time cards: you can display a report showing how much time each member of your support staff has spent in a given period of time. This is useful for support staff paid by the hour or getting a clear idea of how much time is spent by your staff on support.

The back-end and front-end interface has been cleaned up. Granted, there were too many buttons, labels, bells and whistles on every page which could distract and confuse you. We have made a large effort to simplify the interface and make the pages look cleaner and more intuitive.


Bug fixes

  • [LOW] CLI CRON scripts not fully compatible with PHP CGI
  • [LOW] Creating a ticket on behalf of another user in the backend would not work
  • [LOW] Front-end ticket views would sort by ticket ID instead of by latest post
  • [LOW] The title of custom fields was shown instead of the slug in the back-end
  • [LOW] Trying to fetch email when no email messages were present in the mailbox would result in a misleading error message
  • [MEDIUM] Creating tickets by email wouldn't work
  • [MEDIUM] Javascript error in front-end when using custom fields under Joomla! 3
  • [MEDIUM] The wrong menu item could be picked up by the router in multilingual sites

New features

  • Time cards: show the time spent by each member of your support staff in a given time period
  • We made a cut down, free version (Core) available

Miscellaneous changes

  • Cleaned up the interface

Release files

Akeeba Ticket System Core

1.51 Mb

PHP 5.3 PHP 5.4 Joomla! 2.5 Joomla! 3.0 Joomla! 3.1

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